Why This Job is Featured on The SaaS Jobs
This Engineering Manager role sits at a core SaaS concern: reliably capturing and moving customer communication data from third party systems into a product’s platform. Because the Comms Capture pipelines are always on and underpin multiple product areas, the work reflects the operational realities of mature SaaS where ingestion, data integrity, and integration breadth directly shape what the application can deliver.
From a SaaS career perspective, leading a team responsible for foundational data flow builds durable experience in platform thinking rather than feature delivery alone. It develops judgement around prioritising roadmap commitments against reliability work, coordinating closely with product counterparts, and making architectural choices that hold up under sustained customer usage. Exposure to cloud scale, online pipelines, and cross product dependencies is widely transferable across SaaS companies that rely on integrations and data driven capabilities.
The position is best suited to an engineering leader who still enjoys deep technical engagement while building a new team structure. It will fit someone comfortable operating across backend and frontend concerns, aligning multiple stakeholders, and coaching engineers through ambiguous integration and infrastructure problems. Dublin based candidates looking to anchor their leadership track in a SaaS R&D hub are likely to find the scope coherent and meaningful.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Gong is seeking a highly motivated Engineering Manager - dedicated to developing our Communications Capture team. This is a new team being built in our Dublin R&D hub. The Comms Capture team is responsible for Gong's core data – the data pipeline that ingests and capture customer’s interactions from external communication systems (emails, calendars, phone/web conferencing calls, texts). These pipelines are online, are used by all of the company's customers, and forms the basis for a wide range of Gong's products. serving thousands of customers and constantly impacting Gong's user base to become raving fans of our product.
As the Manager, you will:
- Lead and expand a growing team of backend and frontend engineers.
- Manage engineering projects from conception to completion, ensuring timely delivery and quality standards.
- Collaborate closely with the Product Managers to shape the team’s roadmap, balancing both product goals and engineering priorities.
- Lead by example, driving continuous improvement and optimization of the team’s products and infrastructure.
- Design and architect long-term technical solutions that deliver a significant impact on both our wide platform and customers.
- Coach, mentor, hire, and grow individuals on the team to reach their full potential.
You should apply if you are:
- Previous experience leading and developing growing teams.
- Proven industry experience as a Senior software engineer
- Strong technical background focusing on large-scale, cloud-based web applications.
- Proficiency in Java and related frameworks (advantage).
- Experience with user-facing products (advantage).
- Holding a degree in computer science or a similar field (preferred).
- Proven experience in project management and team leadership.
- Most importantly, a passion for motivating, mentoring, and cultivating people.
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.
