Why This Job is Featured on The SaaS Jobs
FireHydrant sits in a well-defined corner of the SaaS ecosystem: incident management and reliability software sold to engineering-led organizations. As a recently acquired product within Freshworks, the role operates at the intersection of a focused, technical platform and a larger enterprise software portfolio, which often translates into more structured deal support while still requiring domain fluency with DevOps and SRE stakeholders.
For a SaaS sales career, enterprise reliability tooling is a strong training ground in value-based selling. The buying problem is measurable and cross-functional, tying technical outcomes like downtime reduction to business risk, trust, and operational continuity. That combination builds transferable strengths in discovery, technical-to-business translation, and managing multi-threaded cycles that are applicable across developer tools, infrastructure, security, and broader IT operations SaaS categories.
This role tends to suit an experienced enterprise seller who prefers complex account strategy over high-volume transactional motions. It aligns with professionals who are comfortable engaging both technical decision-makers and executives, and who enjoy disciplined pipeline management and forecasting. It is also a fit for someone who wants to stay close to one product and market while collaborating across functions to shape how enterprise deals are won.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people.
FireHydrant, a Freshworks company, is focused on a different but equally critical mission: helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. FireHydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce.
At Freshworks and FireHydrant, you’ll be part of teams that value curiosity, collaboration, and impact—and you’ll help customers solve problems that truly matter.
Job Description
We're hiring an Enterprise Account Executive to join the FireHydrant sales team, a recently acquired business within Freshworks. This role is fully aligned to the FireHydrant product, customer base, and go-to-market motion, selling into large, complex organizations with highly technical stakeholders.
As an Enterprise AE, you'll own and expand strategic accounts while driving new enterprise logo acquisition. You'll lead sophisticated, consultative sales cycles—partnering closely with DevOps, SRE, Engineering, IT, and executive leaders to help them improve incident response, reduce downtime, and strengthen operational resilience.
This role is ideal for a seasoned enterprise seller who thrives in ambiguity, enjoys navigating complex buying committees, and wants to make a tangible impact at scale.
What You'll Do:
Drive Enterprise Growth
- Execute territory and account strategies to acquire and grow enterprise customers
- Prospect, qualify, and close complex, high-value opportunities within named enterprise accounts
Own the Full Sales Cycle
- Lead end-to-end sales motions from discovery through negotiation and close
- Build strong relationships with customers, champions, technical decision-makers, and C-level executives
Sell Strategically & Consultatively
- Conduct deep discovery to understand customer technical environments, reliability challenges, and business priorities
- Articulate FireHydrant's value through outcome-driven, industry-relevant conversations
Collaborate to Win
- Partner with Business Development, Solutions Engineering, Marketing, Customer Success, Implementations, and Deal Desk to deliver seamless customer experiences
- Share market insights and customer feedback to influence go-to-market strategy and product direction
Build a Predictable Business
- Maintain a robust, high-quality pipeline with accurate forecasting and disciplined opportunity management
- Travel as needed to engage customers in person, build trust, and represent FireHydrant and Freshworks with credibility and purpose
This role is remote within the United States and is open to candidates based in the Eastern Standard Time (EST) zone.
Qualifications
- 8-10 years of experience in quota-carrying SaaS sales roles, with a strong focus on enterprise accounts
- Proven success selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security
- Demonstrated ability to navigate complex, multi-stakeholder enterprise sales cycles
- Strong executive presence with experience engaging and influencing C-level leaders
- Strategic, revenue-driven mindset with strengths in prospecting, pipeline management, and forecasting
- A consultative seller who listens deeply, connects technical value to business outcomes, and leads with integrity
- Experience selling developer tools, infrastructure platforms, or reliability/incident management solutions is a plus
- Familiarity with ITSM, monitoring, alerting, or on-call workflows is a plus
Additional Information
Why You’ll Love It Here:
Startup impact with enterprise backing: Operate with the agility of a scaling DevOps company and the support of Freshworks’ global infrastructure
Meaningful enterprise problems: Help large organizations reduce downtime, protect customer trust, and improve operational resilience
Career growth: Influence strategy, mentor others, and grow as FireHydrant continues to scale within Freshworks
Values-driven culture: Collaboration, transparency, empathy, and continuous improvement
Work Location: This role is remote within the United States and is open to candidates based in the Eastern Standard Time (EST) zone, with travel required for customer engagement.
The annual base salary range for this position is $130,000 – $170,000 USD, plus variable compensation.
Compensation is based on factors including location, experience, job-related skills, and level.
Freshworks offers comprehensive benefits including medical, dental, vision, disability and life insurance, equity and ESPP, flexible PTO, flexible spending accounts, commuter benefits, wellness programs, and adoption and parental leave.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
