Why This Job is Featured on The SaaS Jobs
This Commercial Account Executive role sits at an intersection that matters in modern SaaS: selling reliability and incident management software into teams where downtime has direct business impact. FireHydrant’s focus on DevOps, SRE, Engineering, and IT buyers reflects a continuing shift toward tooling that supports operational maturity as companies scale cloud infrastructure and customer-facing services.
For SaaS sellers, this kind of product category tends to build durable skills in translating technical pain into commercial outcomes, especially when purchases involve multiple stakeholders and evaluation is grounded in real workflows. Experience gained here is broadly portable across developer tools, infrastructure, and security-adjacent SaaS, where proof, credibility, and clear business framing often determine deal momentum.
The hybrid, office-based cadence in Boston signals a role likely suited to professionals who value in-person collaboration during complex deal cycles and want close proximity to cross-functional partners. It should fit someone who enjoys consultative discovery with technical audiences and prefers owning outcomes end to end rather than specialising in a single slice of the funnel.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we're showing that enterprise software can be easy to use, quick to deliver value, and built for people.
FireHydrant, a Freshworks company, is focused on a different but equally critical mission: helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. FireHydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce
At Freshworks and FireHydrant, you'll be part of teams that value curiosity, collaboration, and impact—and you'll help customers solve problems that truly matter.
Job Description
We're looking for a Commercial/Mid-Market Account Executive to join the FireHyrdrant sales team, a recently acquired business within Freshworks. This role is dedicated exclusively to the FireHydrant product and customer base, selling into technical buyers across DevOps, SRE, Engineering, and IT organizations.
In this role, you'll own the full sales cycle for mid-market and commercial accounts, partnering with fast-growing companies to help them improve incident response, operational resilience, and reliability. You'll take a consultative, value-driven approach—guiding customers through complex buying journeys and helping them connect their reliability challenges with FireHydrant's platform.
What You'll Do:
Own the Full Sales Cycle
- Manage end-to-end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers
- Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities
Sell with Insight & Empathy
- Act as a trusted advisor to DevOps, SRE, Engineering, and IT leaders
- Navigate multi-stakeholder, technical buying processes with clarity and confidence
Drive Smart, Sustainable Growth
- Build and maintain a healthy pipeline through proactive outbound prospecting, inbound follow-up, and strategic account planning
- Qualify opportunities effectively and prioritize high-impact deals
Collaborate to Win
- Partner closely with Marketing, Solutions Engineering, and Customer Success to deliver a seamless customer experience
- Share feedback from the field to help shape FireHydrants go-to-market strategy and product evolution
Represent FireHydrant Thoughtfully
- Clearly articulate the value of FireHydrant's incident management and reliability platform
- Help customers understand how better incident response leads to strong customer trust and business outcomes
Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our Downtown Boston office.
Qualifications
- 2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets
- Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams
- Comfort navigating complex, consultative sales cycles with multiple stakeholders
- Strong communication skills—you listen deeply, ask smart questions, and translate complexity into value
- A self-motivated, curious, and accountable mindset with a desire to grow alongside a scaling product
- Experience selling developer tools, infrastructure, or reliability platforms is a plus
- Familiarity with incident management, monitoring, or on-call workflows is a plus
Additional Information
Why You'll Love It Here:
- A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
- Flexibility: Hybrid schedule with a supportive, people-first workplace
- Purpose-driven work: You're helping organizations improve the everyday experience for their employees
- Room to grow: Opportunities for development, mentorship, and career mobility
If you're someone who values connection, impact, and growth - and you're excited to bring your authentic self to work every day - we'd love to hear from you. Let's build a better experience, together.
This role is based in Boston, MA, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.
Compensation Package
$100,000 - $130,000 Base Salary. This role is also eligible for variable compensation.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
