Why This Job is Featured on The SaaS Jobs
Product Operations roles sit at the intersection of product, data quality, and customer-facing delivery, which makes them particularly relevant in SaaS where shipped value often depends on clean configuration and reliable workflows. This listing signals a hands-on operations seat supporting a portal experience, with day-to-day work spanning onboarding, ticket resolution, and validation of UI releases. In a SaaS context, that combination typically acts as connective tissue between client needs and what the product team can safely deploy.
For a SaaS career, the long-term value is the exposure to the operational mechanics that keep a subscription product usable at scale: structured data, repeatable processes, and feedback loops from real customers. Experience with UAT, CRM-driven onboarding, and cross-team coordination builds a practical understanding of how product changes translate into customer outcomes. The emphasis on spreadsheets, taxonomy, and research also maps well to analytics-heavy roles across SaaS product ops, revenue ops, and implementation.
This role is best suited to early-career professionals who prefer structured problem solving and are comfortable switching between detail work and stakeholder communication. It will appeal to candidates who enjoy improving how work flows through a system, and who want proximity to both customer success execution and product release cycles without being in a pure engineering track.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Skills and Experience:
- Bachelor’s degree in computer science or equivalent.
- Experienced as an analyst or working with any e-commerce organisation with key responsibility towards catalogue/ merchandising/ category growth
- Relevant work experience of 1-2 years.
- Knowledge of retail branding, product mapping & taxonomy metrics.
- Strong hold towards Website & market research.
- Strong knowledge of Google spreadsheet and MS Excel (Vlookup, Advance formulae).
- Must be able to prioritise and handle multiple tasks and changing priorities.
- Excellent Verbal and written communication skills, able to communicate clearly and effectively.
- Good to have : any computer language background ( html, css, sql, etc )
Responsibilities:
- Completing tickets by client and follow-up to get them resolved.
- Onboarding customers to the portal using CRM and ensuring the quality of data.
- Analysing ecommerce retailer websites to collect /gather data for business release.
- Partner with other teams to develop & release UI instances according to the client demand.
- Perform UAT on the UI and work with customer success team to resolve the UI issues.
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
