Why This Job is Featured on The SaaS Jobs
Billing sits at the center of every subscription SaaS business, linking product usage, pricing, revenue recognition, and customer trust. A senior engineer focused on billing APIs and platform tooling is therefore working on a system that directly affects retention and expansion, not just internal efficiency. The emphasis on microservices and scalable interfaces also signals a mature SaaS environment where billing is treated as a platform rather than a single application.
For a long-term SaaS engineering career, this kind of role builds durable expertise in designing high-availability backend services with strict correctness requirements. It offers repeated exposure to production debugging, performance monitoring, and the operational discipline needed for revenue-critical workflows. Experience building reusable APIs and self-serve tooling translates well across SaaS companies that need reliable monetization infrastructure and strong support enablement.
This role tends to suit engineers who enjoy ownership of foundational systems and are motivated by precision, observability, and long-horizon maintainability. It is a strong match for someone comfortable collaborating across engineering and product to navigate tradeoffs, and who values mentoring as part of senior-level impact. Candidates with varied engineering backgrounds can fit if they prefer backend problem spaces and platform thinking.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your Role
As a Senior Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs. You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.
This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office.
You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well-designed, long-term solution that saves everyone time in the long run.
What you’ll do
- You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
- Build reusable, well defined APIs that are consumed in product code.
- Monitor for performance and accuracy of how we bill our customers.
- Build automated tools to enable our customers and support teams to perform self-service billing operations.
- You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
- You will identify classes of problems across the system and come up with solutions in the form of a long term engineering roadmap
- Mentor new hires to help the team grow.
Skills you’ll bring
- You bring inquisitiveness to your work and a background with critical stable systems of scale.
- You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.
- Bachelor's degree in Computer Science or equivalent practical experience.
- Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
- Deep experience with cloud-deployed solutions
- Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.
- Experience designing backends based on microservices architecture.
