Why This Job is Featured on The SaaS Jobs
This Executive Business Operations Program Manager role stands out in the SaaS ecosystem because it focuses on building the operating infrastructure behind executive support at scale, rather than supporting a single leader. In software companies where priorities shift quickly across product, go to market, and research, the ability to unify operating rhythms and decision pathways becomes a core enabler of execution.
For a SaaS career, the work maps closely to how modern subscription businesses mature: standardising processes, defining success metrics, and creating governance that makes cross functional coordination repeatable. Experience designing playbooks, capacity models, and escalation mechanisms translates well to other SaaS operator tracks, including business operations, chief of staff functions, and program leadership roles that sit between strategy and delivery.
This position is best suited to an operator who prefers systems thinking over ad hoc problem solving, and who is comfortable influencing through frameworks in a matrix model. It fits someone who enjoys turning ambiguous executive needs into measurable programs, while maintaining discretion in sensitive, high stakes contexts and balancing consistency with executive autonomy.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Executive Business Operations Program Manager will design, unify, and scale the Executive Business Partner (EBP) function at OpenAI to drive operational excellence while preserving the flexibility required for executive-specific support models. Acting as a strategic partner to leadership, this role bridges vision and execution through strong systems thinking, operational rigor, and emotional intelligence.
About the Role
This role enables the EBP community through a matrix operating model, where EBPs remain embedded with their executive stakeholders and functional leadership while operating against shared, organization-wide expectations. The Executive Business Operations Program Manager drives cross-functional alignment by establishing common standards, operating rhythms, and pragmatic governance that create clarity, consistency, and measurable impact across teams. The model preserves executive autonomy and functional ownership while improving coordination, prioritization, and execution at scale.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Design and implement scalable systems, processes, and tools that improve clarity, efficiency, and consistency across the EBP function.
Develop playbooks, documentation, and training materials to codify best practices and judgment standards.
Establish operating cadences, governance forums, and escalation pathways to manage priorities and tradeoffs effectively.
Serve as a trusted partner to leadership, translating strategic priorities into actionable and executable plans.
Partner with the Organizational Lead on executive operations budgeting, headcount planning, and resource allocation.
Lead capacity planning and workload balancing across EBPs to ensure sustainable coverage and responsiveness.
Surface structural gaps, friction points, and opportunities for improvement within the executive support model.
Provide data-driven insights that inform decision-making and assess the effectiveness of executive operations.
Define success metrics and key performance indicators for executive support effectiveness.
Drive continuous improvement through retrospectives, stakeholder feedback, and performance insights.
Ensure support models scale appropriately as the organization grows and evolves
Coach and develop EBPs through a structured leadership model that strengthens execution quality, judgment, and stakeholder effectiveness.Provide formal performance input to managers and executive stakeholders to support fair, consistent evaluation and growth.
Lead and develop training for EBP team.
Develop a plan for succession planning to strengthen the long-term health of the EBP function.
Establish clear expectations for professional growth, career pathways, and standards of excellence.
Foster a culture of trust, transparency, and high performance across executive operations.
You might thrive in this role if you have:
Provided leadership for Executive Business Partners (EBPs) across the organization.
Established clear role expectations, operating norms, and standards of excellence across executive support.
Maintained a federated model in which EBPs remain embedded with their executives, while benefiting from shared frameworks and oversight.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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