Why This Job is Featured on The SaaS Jobs
Developer Experience has become a core capability for SaaS companies that run large engineering organizations, where release reliability and iteration speed directly shape product delivery. This Senior DevEx Engineer role sits at the intersection of platform engineering and internal tooling, centered on reducing friction from local development through CI/CD and GitOps. In a SaaS environment, those investments compound, because improvements to pipelines, environments, and observability affect every product team and every release.
For a long-term SaaS career, DevEx work builds durable leverage: designing self service systems, standardizing workflows, and establishing feedback loops that make delivery repeatable at scale. The remit touches areas that recur across modern SaaS stacks, including cloud infrastructure, containerization, Kubernetes, and secure automation. Just as important, it develops the craft of translating developer pain points into platform primitives that can be adopted broadly, a skill valued in platform, SRE, and engineering productivity tracks.
This role tends to fit engineers who prefer cross team influence over single service ownership, and who enjoy improving how others build and ship software. It suits someone comfortable balancing reliability with developer usability, and motivated by measuring and removing bottlenecks rather than only adding features.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We’re looking for a passionate and self-driven Senior DevEx Engineer to join Gong’s Developer Experience team. You’ll play a key role in shaping the tools, workflows, and infrastructure that power our engineering organization. Your mission is to simplify the developer journey, from code to production, by building reliable, scalable, and user friendly systems that boost productivity and collaboration across teams.
You’ll Own:
- The Developer Toolkit: Designing, building, and maintaining developer-focused tools, local environments, and automation systems.
- SDLC Optimization: Leading the evolution of CI/CD pipelines, GitOps practices, and the overall software development lifecycle.
- Platform Advocacy: Acting as the primary advocate for Developer Experience (DevEx) best practices across the entire organization.
- Observability & Standardization: Driving initiatives to standardize workflows and improve system observability for engineering teams.
You’ll Solve:
- Developer Friction: Collaborating directly with engineering teams to identify pain points and translating them into scalable, elegant technical solutions.
- Delivery Bottlenecks: Partnering with infrastructure and security teams to eliminate manual hurdles and ensure safe, automated delivery processes.
- Environment Complexity: Solving the challenges of maintaining consistent, high-velocity local and cloud development environments.
You’ll Impact:
- Engineering Velocity: Directly increasing the speed and ease with which engineers move from code to production.
- Organizational Culture: Promoting a culture of automation and self-service that empowers developers to work more autonomously.
- Operational Excellence: Improving the reliability and safety of the release process, resulting in a more robust and scalable platform.
How You’ll Succeed Here:
- 5+ years of experience in DevOps, Platform, or Developer Experience engineering roles.
- Proficiency in at least one scripting language (e.g., Python, Go, or Node.js) beyond Bash.
- Deep understanding of SDLC methodologies and experience building and maintaining CI/CD pipelines (e.g., Jenkins, GitHub Actions, Argo CD).
- Experience with agentic coding AI tools / IDEs (e.g., Cursor, Claude Code, Github Copilot)
- Experience working with AWS, Docker, and Kubernetes in production environments.
- Self-driven, curious, and ambitious, with a passion for improving how engineers work.
- Strong communication skills and a genuine people person who enjoys cross-team collaboration.
- Familiarity with Java build systems (Maven, Gradle) or frontend frameworks like React - a plus
- Experience with developer productivity metrics, observability, or feedback loops - a plus
- Experience with AI Agents building frameworks (e.g., LangGraph, LangChain) - a plus
- Background in large-scale or multi-environment organizations - a plus
What makes Engineering at Gong unique?
Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.” For our engineers, it means being involved and able to influence the entire process to create the best product. If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!
About us
We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits. If these considerations are important to you when choosing a workplace, we'd love to see you with us. To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.
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