Why This Job is Featured on The SaaS Jobs
This Account Development Manager role sits at a familiar intersection in SaaS between expansion revenue and product adoption. Working with an established collaboration platform, the remit centers on engaging an existing customer base, converting signals like inbound interest and trials into concrete opportunities, and translating day to day usage into clearer outcomes. The emphasis on proactive outreach and best practice guidance reflects a SaaS model where retention and growth depend on realized value, not just initial purchase.
For a SaaS career, the role offers durable exposure to the mechanics that underpin recurring revenue: territory planning, pipeline discipline in Salesforce, and cross functional coordination with Sales Engineering, Renewals, Marketing, and Professional Services. Managing a full sales cycle inside current accounts builds pattern recognition around when customers are ready to expand, how to surface business objectives, and how to position solutions without relying on net new acquisition alone.
It is likely to suit someone who enjoys structured commercial work, is comfortable spending substantial time in customer conversations, and wants a role that blends consultative guidance with closing responsibility. The fixed term nature also fits professionals looking to add recognizable SaaS expansion experience within a defined timeframe, particularly those able to operate effectively in a remote setting across Ireland.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Ready to become a Wriker?
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You will establish relationships and engage with clients to find new opportunities to expand the Wrike product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
About the Role:
You will be part of the incredible Wrike Account Development Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. You will be collaborating with Professional Services consultants, Sales Engineers, Renewal Team and the Marketing team in order to provide the best service to our customers, understand their needs, and provide/sell the best solution possible.
Your Impact:
- Actively prospecting into existing accounts via Outbound calls.
- Managing assigned accounts, inbound requests, trials, leads
- Managing the full sales-cycle, including contract generation and other deliverables for closing
- Learning proven SaaS sales process and methodology from decorated Sales Leaders
- Working with your territory team and leaders to strategise big deals
- Leveraging Salesforce.com to execute your lead processing and opportunity management
- Prioritising opportunities and applying appropriate resources
- Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximizing customer lifetime by helping them unlock the most product value
Your Qualifications:
- Fluency in English and Spanish
- 1+ years of work experience in a customer facing role (Sales, Customer success, Customer Support, etc)
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- A keen business sense to discover and understand customer business objectives and pain points
Standout Qualities:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
Why Join Wrike?
- 25 calendar days of paid vacation
- Parental Leave: 26 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Bike-to-Work Scheme
- Health Insurance (Employees + Dependents)
- Life Insurance
- Income Protection
- Pension Scheme
Your recruitment buddy will be Arjola Stejskal Lead Recruiter.
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