Why This Job is Featured on The SaaS Jobs
IT Support roles inside SaaS companies tend to sit at the intersection of security, identity, and employee productivity, because most work is done through cloud tools and managed endpoints. This listing signals that kind of environment through its emphasis on ticketing and Slack-based support, structured onboarding and offboarding, and device management via Intune and Kandji, all common in modern SaaS internal IT.
For a SaaS career, the value here is repeated exposure to the operational backbone that keeps teams shipping product. Owning provisioning and deprovisioning builds practical fluency in access controls and lifecycle processes, while ongoing endpoint audits develop a compliance mindset that translates across SaaS orgs. Participation in larger IT projects also suggests opportunities to move beyond reactive support into process improvement and tooling decisions.
This role best suits an analyst who prefers clear queues and measurable service outcomes, but can switch to hands-on, in-person troubleshooting when needed. It aligns with someone early to mid career in corporate IT who wants depth in macOS and Windows administration, plus comfort working across multiple support channels and coordinating with stakeholders during onboarding milestones.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Responsibilities
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
- Provisioning system access
- Setting up and configuring user workstations
- Managing hardware inventory and asset shipping logistics
- Assisting with first-day IT onboarding sessions
- Handling access termination
- Coordinating all related IT communications throughout these processes
- Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- 2-3 years of experience in a fast-paced, corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency in MDM solutions (bonus points for certifications)
- Advanced proficiency working with core IT systems and other IT management tools
- Experienced working with ticketing or helpdesk systems
- Experienced with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Clear understanding of networking infrastructures, terminology, and hardware
- Clear understanding of standard corporate security practices (bonus points for security certifications).
Preferred Qualifications:
Associates in Computer Science Certifications including networking are preferred : A+, Network+
