Why This Job is Featured on The SaaS Jobs
This Senior Product Designer role sits at an intersection that is increasingly central in SaaS: consumer-grade UX delivered through a B2B platform. Serve is described as a white label ordering product used across many restaurant brands, which makes the design problem less about a single interface and more about building patterns that can flex across different customers while remaining consistent and reliable at high usage volumes.
For a SaaS design career, the work signals strong exposure to the mechanics of product maturity: designing with analytics, iterating through research and testing loops, and treating accessibility as a first order constraint rather than a checklist. Designing in a platform context also builds transferable skills in system thinking, journey coherence across surfaces, and aligning product strategy with design decisions that must scale across multiple tenants and integrations.
This is best suited to a designer who enjoys ambiguity early and rigor later, moving from concept to shipped outcomes with cross functional partners. It will likely appeal to someone comfortable balancing end user usability with brand configurability, and who wants to strengthen leadership through critique, mentoring, and design system stewardship within a distributed working model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Senior Product Designer on Serve, our consumer white-label ordering platform, you’ll help shape the digital ordering experience used across hundreds of restaurant brands, thousands of locations, and millions of guest interactions every day. Serve powers the ordering flows for restaurants of all sizes, blending flexibility for brands with a seamless and reliable experience for guests. You’ll work closely with a team of designers focused on different parts of the Serve journey, ensuring a cohesive experience from start to finish. In partnership with product managers and engineers, you’ll design intuitive, accessible, and trustworthy experiences from early concept through launch—directly impacting how people browse, order, and interact with their favorite restaurants online.
You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.
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What You'll Do- Collaborate with fellow designers, product managers, and engineers to shape thoughtful, user-centered solutions for Serve, our consumer white-label ordering platform.
- Contribute to ideation sessions, workshops, and early concept development to explore and refine ideas as a team.
- Translate complex requirements into intuitive, accessible experiences that meet both user and business needs.
- Lead prototyping and user testing efforts to gather feedback and iterate toward the best possible solution.
- Champion a research-informed design process—embedding insights from user studies, analytics, and feedback loops throughout.
- Mentor junior designers and support team growth through thoughtful critique and coaching.
- Actively use and evolve our design system, ensuring consistency while proposing new patterns as needed.
- Inform product strategy through design thinking, offering perspectives that shape the roadmap and support strategic goals.
What We'll Expect From You- Bachelor's or Master's degree in Design, User Experience, Human-Computer Interaction, or a related field, or equivalent practical experience.
- A strong portfolio showcasing high-quality, user-centric design work and innovative solutions.
- 5+ years of experience in product design, with a proven track record of leading successful design projects.
- Skilled Figma designers; open to candidates with transferable experience from Sketch, or similar design tools.
- Strong ability to think strategically and translate business goals and user research into compelling design solutions.
- Excellent interpersonal communication, and collaboration skills, with the ability to work effectively across diverse teams and with varied levels of investment across projects.
- Deep familiarity with designing for consumer-facing products, ensuring solutions remain robust and intuitive for millions of users.
- Experience integrating advanced analytics/metrics into the design process, using data to continually refine user flows and interfaces.
- Proven ability to design for accessibility at scale, including thorough understanding of compliance standards like ADA, WCAG and Section 508.
- Adept at orchestrating cross-platform consistency to deliver a cohesive user journey for broad audiences.
- Comfort adapting to rapid iteration cycles and agile environments, ensuring that design solutions evolve quickly alongside product updates.
- Demonstrated leadership skills with the ability to mentor junior designers and lead projects to successful outcomes.
- Deep commitment to user-centered design principles, with a track record of developing user-friendly and accessible products.
- Preferred but not required: Experience in SaaS B2B environments, showcasing an understanding of the unique challenges and opportunities in business-to-business software solutions.
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About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $114,500-$156,000 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
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