Why This Job is Featured on The SaaS Jobs
Harvey sits in a growing part of the SaaS landscape where AI is delivered as an enterprise platform rather than a standalone tool. This Legal Engineer, Product Specialist role is notable because it operates at the interface of regulated professional workflows and productized software, translating high-stakes legal work into repeatable, scalable platform usage across many customers.
For a SaaS career, the role builds durable expertise in post-sales product adoption, a core lever of retention and expansion in subscription businesses. It offers practice in turning domain knowledge into enablement programs, surfacing usage friction through real customer conversations, and feeding structured insights back into product and engineering. That combination is increasingly valuable as SaaS companies push deeper into specialized verticals and need credible operators who can bridge customer outcomes with platform capabilities.
This role tends to suit professionals who enjoy consultative work and can move between detailed subject matter and clear, customer-facing communication. It aligns with someone who prefers cross-functional influence over formal authority, is comfortable working with executives and end users, and wants to build a long-term path in vertical SaaS where domain credibility and product thinking reinforce each other.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
Harvey’s Legal Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal.. Legal Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.
Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations.
What You'll Do
Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
What You Have
JD or equivalent legal qualification.
At least 3 years of experience practicing law at a top-tier law firm (Vault 50 or equivalent), preferably with a corporate law or litigation focus.
Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
Strong understanding of legal processes and challenges faced by legal professionals.
Curiosity about AI’s potential to transform the legal industry.
Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.
Why Dallas
Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization.
The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales.
Compensation
$210,000 - $240,000 USD
#LI-LS1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
