Why This Job is Featured on The SaaS Jobs
This Product Outcomes Manager role sits at a SaaS inflection point that many companies struggle to operationalise: turning product releases into measurable customer impact. The focus on Jobs-to-Be-Done, workflows, and outcomes signals a mature product organisation where adoption and value realisation are treated as product work, not an afterthought owned solely by Customer Success.
For a SaaS career, the role builds durable leverage across the product lifecycle. Running beta programs, synthesising feedback, and shaping enablement assets creates a practical view of how roadmap decisions land in real customer environments. The cross-functional surface area, spanning Product, Customer Outcomes, Enablement, PMM, and Value Engineering, develops a repeatable toolkit for improving activation, reducing friction, and tightening feedback loops, skills that translate across B2B SaaS categories.
This position is best suited to professionals who enjoy being a connective layer between technical product details and customer-facing teams. It fits someone comfortable distilling patterns from many inputs, influencing without direct authority, and maintaining operational follow-through from launch through adoption. It will appeal to candidates who prefer outcome-oriented work that blends product expertise with systems thinking and clear communication.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, Customer Outcomes, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.
We are only seeking someone in one of the following areas: San Francisco, Salt Lake City, Austin, Chicago, or NYC.
RESPONSIBILITIES
- As a Product Outcomes Manager, you will act as internal SME & product expert.
- Co-run Beta programs for new strategic features.
- Translate features into Jobs-to-Be-Done, workflows, and outcomes.
- Partner with Instructional Design, PMM, Enablement, Value Engineering, Product Writing, etc.
- Serve as product liaisons - closing feedback loops between customers, internal teams, and Product.
- Co-build enablement materials, documentation, Help Center articles, and community resources.
- Run Community pages to scale product learnings.
QUALIFICATIONS
- Strong communication skills and a deep understanding of product functionality and roadmap.
- Understands how product capabilities translate into jobs to be done, workflows and Outcomes.
- Ability to identify high level themes across specific examples and define strategies to resolve challenges (product adoption, large volume of bugs, enablement gaps).
- Cross functional collaborator, with the ability to persuade partners.
- Proven ability to serve as a feedback loop between customers, internal teams, and product development teams.
- Understands GTM teams, Gong customers and what materials stakeholders may need in order to better understand a Gong workflow or feature/functionality.
- Familiarity with Beta programs.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $98,000-$145,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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