Why This Job is Featured on The SaaS Jobs
This Site Reliability Engineer role sits at the intersection of SaaS platform operations and developer experience. Backstage is positioned as a developer portal product with both external customers and internal users, which makes reliability work directly tied to product outcomes rather than back office infrastructure. The remit also reflects a current shift in SaaS toward AI-assisted workflows, with infrastructure supporting LLM driven features and background agents alongside more traditional web services.
For a SaaS career path, the role offers durable leverage in areas that travel well across modern software companies: operating multi cloud environments, codifying infrastructure with Terraform, and building observability and incident response practices that scale. The emphasis on non deterministic AI workloads adds a newer operational dimension, pushing beyond standard uptime metrics into safety, security, and repeatability for agentic systems.
This is best suited to an engineer who enjoys blending software engineering with operations, and who is comfortable debugging across a TypeScript, React, and Python stack when production issues cross service boundaries. It also fits someone who values structured on call ownership and wants to collaborate closely with product oriented engineers while keeping reliability as a first class product capability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Are you excited by the idea of building fast, reliable, and intelligent infrastructure for a product used by engineering teams around the world? We’re looking for a Site Reliability Engineer to join the Backstage team at Spotify. We are building the next generation of our developer platform—one that doesn't just manage software, but actively helps create and maintain it through AI-native workflows.
In 2026, SRE isn't just about uptime; it's about symbiosis. As part of our growing engineering team, you’ll help design, build, and operate the cloud infrastructure behind our external developer portal product and our internal fleet of background coding agents. You’ll collaborate closely with experienced engineers (both human and synthetic) while gaining hands-on experience with real-world scale, observability, and the unique security challenges of an agentic production environment. This is a great opportunity for someone who thrives in a startup-like setting, enjoys working at the forefront of infrastructure-for-AI, and wants to grow their impact by supporting a product that is redefining "developer experience" globally.
Backstage is more than just a platform—it’s a ground-breaking force in the developer community. Born out of Spotify’s quest for better developer tooling, Backstage is now a powerhouse driving the future of developer portals across the globe.
But we didn't stop at catalogs and templates. Today, Backstage is the command center for AI-native engineering. From industry titans orchestrating thousands of autonomous migrations to lean teams using AI to skyrocket satisfaction, our solutions set the new gold standard.
As part of the Backstage team, you’ll shape the developer experience for companies big and small, for our thriving open-source community, and for Spotify itself. You’ll have the unique opportunity to be at the forefront of agentic developer tooling, driving innovation that touches millions.
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What You'll Do- Orchestrate the Fleet: Maintain and improve Portal’s SaaS infrastructure for reliability, security, and scalability. This covers the runtime environments supporting the platform and workflows powered by large language models.
- Modern Infra-as-Code: Collaborate with senior engineers to build infrastructure on GCP and AWS using Terraform and emerging infrastructure-from-code patterns where agents assist in defining the stack.
- Support Fullstack Systems: Operate in a modern web stack environment (TypeScript, React, Python). While this isn’t a frontend-heavy role, comfort with debugging fullstack systems and web infrastructure is key.
- Reliability Engineering: Participate in on-call rotations to ensure systems meet reliability and availability goals, employing AI assistants to accelerate root cause analysis and incident resolution.
- Collaborate & Innovate: Participate in the planning and delivery of technical projects, defining how infrastructure evolves to support the next wave of generative AI features.
Who You Are- Cloud Native & AI Curious: Brings hands-on experience with cloud infrastructure (GCP or AWS) and IaC tools like Terraform, with an interest in LLMs, RAG, or agents in an operational context.
- Systems Thinker: Understands distributed systems principles and how to operate them reliably at scale, specifically addressing the challenges posed by non-deterministic AI workloads.
- Polyglot Practitioner: Experienced with at least one modern programming language (e.g., TypeScript, Java, Go, Python) and comfortable navigating codebases where AI-generated PRs are the norm.
- Quality & Automation: Prioritizes code quality and reliability, looking for ways to build systems that test themselves and improve through automated feedback loops.
- Growth Mindset: Eager to evolve as an engineer in a landscape where the definition of "operations" changes rapidly. Familiarity with open-source projects or building "coding assistant" bots is a plus.
Where You'll Be- This role is based in NYC
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
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The United States base range for this position is $132,949-$189,927 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
