Why This Job is Featured on The SaaS Jobs
Conversation intelligence is a mature SaaS category that sits at the intersection of data infrastructure, applied machine learning, and workflow software. This role stands out because it is tied to a product that turns unstructured conversations into searchable, operational signals, a pattern increasingly central to modern SaaS platforms. The domain focus on offline commerce also signals a SaaS use case where product value depends on reliability in real-world conditions, not just clean digital funnels.
For a SaaS engineering career, the work maps well to building systems that ship end to end and then live with the consequences in production. That typically means learning how product decisions, data quality, and platform architecture interact, and how to iterate when customer feedback is grounded in day-to-day operations. Experience across the stack and exposure to tooling like CI, infrastructure as code, and analytics-friendly storage are broadly portable across B2B SaaS teams.
This role fits engineers who prefer ownership over narrow task execution and who like translating ambiguous product needs into working software. It will suit someone motivated by measurable customer outcomes and comfortable balancing speed with code quality, especially in environments where early technical patterns can influence how the product scales.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
A Foundational Company
Rilla builds the world’s leading conversation intelligence software for offline commerce.
By recording, analyzing, and indexing conversations, our platform supplies unparalleled alpha to the critical, physical businesses that constitute the backbone of our economy.
Our purpose is to bring the technology of the 21st century’s most innovative companies to the rest of the economy.
As a side effect of this mission, we’ve become one of the fastest growing companies in history. In numbers, that means 0→$40M in 3.5 years, growing 15% MoM, Net Revenue Retention above 170%, an NPS higher than the iPhone’s, and profitability.
The Role
Rilla engineers architect and ship features across the stack at lightning speed. On a daily basis, you will build end-to-end workflows, take them to production, and solve real world problems across an out-sized scale.
As an early technical steward, you will raise the bar for code quality and decision‑making, setting patterns that cement a world‑class engineering culture as we scale. While the company 10×’s, your scope and ownership will grow just as fast—building the tools, mental models, and platforms that let both you and Rilla accelerate exponentially.
Do you describe yourself as "obsessive"? Do you aspire to be a founder or a leader in applying AI to the physical world? We believe Rilla is the best place — with the best peers — to learn how.
Technologies We Use
Different languages and frameworks, including React, React Native, Typescript and Python
Open-source technologies like Node.js, PostgreSQL, Turborepo, Lodash, and Zod
Industry-standard build tooling, including GitHub Actions, Terraform, and Spacelift
What We Value
An infinite learner. Someone who is relentless in their curiosity.
A customer obsessive. Someone who deeply care about delighting customers and solving real pains, not vanity metrics.
A winning attitude. You thrive with extreme accountability, learning as a team, and both giving and receiving rapid feedback.
Extreme empathy. Our customers are not tech companies. They live and work in the real world. Empathy is critical to arriving at correct solutions.
Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail, because it means you got a new opportunity to learn more.
What We Require
Strong coding skills with demonstrated proficiency in programming languages, such as Javascript, C++, Python, Rust, or similar languages.
Strong engineering prowess, ideally developed at start-ups.
Familiarity with storage and data processing systems, cloud infrastructure, and other technical tools.
Strong written and verbal communication skills and ability to iterate quickly with teammates, incorporating feedback and holding a high bar for quality.
Don’t Work Here
Please don't join if you're not excited about:
Building an AI product for an industry untouched by modern software
Constantly talking to and visiting customers in the field
Working ~70 hrs/week in person with some of the most ambitious people in NYC
Attempting to build a generational company, and the intensity required to do so
Compensation
The estimated salary range for this position is $230,000 - $300,000/year.
Successful candidates with competing offers will receive matching and competitive offers.
Total compensation for this position may also include Incentive Stock Options, sign-on bonus, and other potential future incentives. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to empower Rilla employees in removing roadblocks to achieving their life’s work. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Rilla.
Benefits
Medical, dental, and vision insurance
Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
Gym membership
Commuter benefits
Relocation assistance
Take what you need paid time off, not accrual based
$1,000 stipend for learning and personal growth
$1,500 a month rent stipend
Tech equipment
