Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
SaaS businesses that sell and deliver subscription platforms live or die on operational discipline, and finance shared services is where that discipline becomes measurable. This Finance Operational Excellence Specialist role sits close to the machinery that keeps a large, product-led cloud company running, translating day-to-day finance work into documented processes, traceable controls, and clearer reporting.
For a SaaS career, the value here is learning how continuous improvement actually gets executed inside a recurring-revenue model. Supporting process mapping, SOP updates, dashboards, and governance routines builds fluency in the operational cadence that underpins scale. Exposure to tools commonly used in modern service operations, plus early experience applying AI responsibly for documentation and analysis, also transfers well across SaaS functions that depend on reliable workflows and auditability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Specialist, Finance Operational Excellence
Location: Manila, Philippines
Position Summary:
The Specialist, Finance Operational Excellence supports the Finance Shared Services Center (FSSC) by assisting in process documentation, basic reporting, and day-to-day coordination for operational excellence and continuous improvement activities. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.
Key Responsibilities:
- Support the OE team in project coordination activities (meeting notes, action tracking, follow-ups, and document organization).
- Assist in updating project trackers and dashboards (status, milestones, risks/issues, next steps).
- Help with process documentation (SOP updates, workflow steps, templates, work instructions).
- Support basic process mapping activities (capturing current steps, inputs/outputs, roles, pain points).
- Assist in preparing presentation materials and reporting packs (PowerPoint updates, Excel summaries).
- Coordinate with FSSC teams to gather required inputs for improvements and reporting (data, screenshots, examples, process notes).
- Support the intake and governance process by monitoring completeness of requirements and ensuring artifacts are filed properly.
- Help identify opportunities for small improvements (quick wins) and support implementation under guidance.
- Provide administrative and coordination support for local and global initiatives led by the OE team.
- Foster collaboration and a continuous improvement mindset by supporting communications and updates.
- Perform other duties as assigned.
Qualifications / Skills Required and Preferred
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience).
- Fresh graduate to 1 year experience in shared services, finance operations, admin support, or project support is a plus.
- Exposure to process documentation, basic reporting, or improvement work is an advantage.
- Strong attention to detail, organization, and follow-through.
- Good written and verbal communication skills.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Willingness to learn tools used in FSSC/OE (e.g., Smartsheet, ServiceNow, Tableau)
- Knowledge of or exposure to AI tools (e.g., ChatGPT or similar) is an advantage, with ability to use them responsibly to support documentation and analysis.
- Ability to work in a fast-paced environment and manage multiple tasks with guidance.
- Willingness to work extended hours during peak periods when required.
- Basic problem-solving skills and a customer-service mindset.
- Flexible and adaptable to changing priorities.
- Good problem-solving abilities to address and resolve operational issues.
- Good stakeholder management skills.
- Flexibility to adapt to changing business needs and environment.
#LI-PR1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
