Why This Job is Featured on The SaaS Jobs
This Product Management Manager role sits inside an established SaaS platform that operates at enterprise scale, where product decisions are shaped by large customer footprints and mature go to market motions. The remit touches employee experience software and AI enabled insights, an area where SaaS differentiation often comes from data ingestion, workflow fit, and measurable outcomes rather than single feature releases.
For a SaaS product leader, the career value here is the chance to practice multi year strategy while staying close to execution across engineering, design, and launch partners. The work implies ongoing exposure to customer discovery, persona driven specification, and prioritisation under real commercial constraints, alongside accountability for product metrics. Experience in building analytics and AI driven capabilities tends to transfer well across B2B SaaS categories because it develops judgement around trust, explainability, and adoption at scale.
This role is best suited to someone comfortable operating as a connector across functions and translating ambiguous customer signals into clear investment decisions. It will likely fit a manager who enjoys balancing roadmap ownership with hands on product craft, and who prefers environments where enterprise stakeholders, rigorous measurement, and iterative delivery all materially influence product direction.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Manager of Product Manager- Employee Experience
Why We Have This Role
Our Employee Experience business is rapidly growing and evolving to help organizations worldwide better understand and improve their employees’ experiences, driving real business impact. As a Product Manager on this team, you will lead the development and innovation of our flagship employee engagement products, leveraging AI and cutting-edge technology. You’ll work closely with business leaders, managers, and cross-functional teams to provide actionable insights that boost team engagement and productivity. This role is a chance to push the boundaries of what’s possible with Agentic and AI technology, transforming how organizations listen to and act on the voice of their employees while enabling brands to enhance customer experiences through accessible omni-channel insights.
How You’ll Find Success
- Crafting multi-year strategy for our engagement products, informed by a deep understanding of customers, the market, and emerging technologies.
- Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
- Building empathy for core personas/users and translating this into product specification documents.
- Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
- Leading the development of new capabilities and ensuring their alignment with user needs and business goals.
- Collaborating with cross-functional teams to develop capabilities and take them to market
- Utilizing data and user insights to guide development priorities and measure the impact of new features.
How You’ll Grow
- We are at an inflection point, a person in this position will need to create and drive an innovation roadmap that sets up Qualtrics for continued long term success.
- Embedding yourself with customers and frontline teams, to deeply understand their employee experience needs
- Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
- Expanding knowledge of various business tools and platforms through the integration of new extensions.
Things You’ll Do
- Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
- Prioritize customer signals and industry trends to improve product offerings.
- Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market
- Develop & execute product strategy for AI powered experiences for Qualtrics products and services
- Write Product Investment Docs; turn these into prioritized roadmaps
- Manage work and execute with excellence across product, engineering, UX design and research.
- Know the numbers for your product and market trends better than anyone
- Lead product launches including working with marketing to take new features and capabilities to market
What We’re Looking For On Your Resume
- Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
- 7+ years of experience in a product-related role, preferably in tech/software.
- 8-12 years of product management experience.
- Experience building and scaling customer-facing analytics or AI-driven insights products.
- Ability to analyze and interpret data.
- Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.
What You Should Know About This Team
- The product team is focused on providing solutions for large-scale organizational Employee Experience Management.
- The team works closely with brands and Fortune 100 companies to enhance the experiences of millions of employees globally.
- Product Managers are empowered to lead and drive innovations in their space.
- The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.
- The EX business is growing and transforming how organizations understand and improve customer experiences across all interaction channels.
- This team will focus on ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action.
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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