Why This Job is Featured on The SaaS Jobs
Modern SaaS businesses live or die on trust in every deployment, and this Technical Program Manager focus on quality and reliability sits at that leverage point. With an AI platform serving a large global customer base, the operational bar is inherently higher, and the role signals a company investing in repeatable release and incident practices rather than relying on heroics.
From a SaaS career standpoint, the remit maps to durable competencies: release governance, change safety, incident lifecycle ownership, and observability-driven metrics. Experience defining SLIs, reducing change failure rates, and tightening MTTR translates across product-led and enterprise SaaS, especially as organizations mature their platform foundations. The emphasis on cross-functional coordination also builds the operating cadence needed for scaling engineering orgs, where reliability becomes a shared system rather than a single team’s concern.
This position fits professionals who like converting ambiguous reliability risks into structured programs with clear owners and timelines. It should appeal to candidates who can move between technical detail and executive-level reporting, and who prefer roles measured by operational outcomes and process adoption. It is also a strong match for TPMs with QA or test engineering roots looking to broaden into end-to-end service reliability leadership.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We are looking for a Technical Program Manager, Quality and Reliability to champion cross-functional initiatives that enhance the quality, reliability, and operational excellence at Harvey. You will be the ultimate owner of Harvey’s product quality. You will collaborate closely with Engineering, Product, and Operation teams to identify and address critical gaps in test coverage, release safety, incident management, and system observability. You will discover reliability risks and partner with Platform teams to drive broad improvements, focusing on building repeatable, scalable reliability guardrails as Harvey navigates hyper-growth.
What You'll Do
Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact.
Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion..
Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.
What You Have
5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
Prior Experience working as Software QA or Test Engineer, preferably with SaaS products.
Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
A track record of building systems and processes that scale with growth.
Comfort in ambiguity and eagerness to build structure where there is none.
Bachelor’s degree in Computer Science, Engineering, or related technical field.
Bonus Points
Familiarity with incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium)
Compensation
$200,00 - $275,000 USD
Please find our CA applicant privacy notice here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
