Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
People Operations roles in SaaS increasingly sit at the intersection of systems, data, and global coordination, and this position reflects that shift. With explicit ownership of Greenhouse and BambooHR and a mandate to use AI tools in day to day workflows, the work aligns with how modern SaaS companies run talent infrastructure: instrumented, auditable, and designed for repeatability across teams and geographies.
For a SaaS career, the standout value is the structured progression from recruitment operations into broader HR operations. That creates exposure to the full lifecycle of people data, from funnel metrics and offer documentation through to HRIS integrity, onboarding and offboarding, and workforce reporting. Experience building reliable reporting cadences, maintaining clean systems, and improving workflows translates well across SaaS environments where headcount planning and operational visibility are tightly linked.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Role Overview
As a Talent & People Operations Coordinator, you will play a critical role in ensuring that our recruitment and HR systems operate accurately, efficiently, and seamlessly.
This is a one year contract role that will have an initial focus on recruitment operations and reporting (first 3–4 months), with a structured transition into broader HR operations coordination thereafter.
This is a systems-driven, detail-oriented role suited to someone who enjoys working with data, improving processes, and leveraging modern tools, including AI, to enhance efficiency and quality.
About the Role
Recruitment Operations (Primary Focus – First 3–4 Months)
- Own and maintain ATS (Greenhouse) focusing on:
- Data accuracy and pipeline hygiene
- Job description formatting
- Scorecard formatting
- Coordinate interviews across multiple time zones with candidates, hiring managers and the talent acquisition specialists
- Prepare and issue compliant offer documentation
- You will help maintain and update reports on key hiring metrics, including:
- Time-to-hire
- Time-to-fill
- Funnel conversion rates
- Source effectiveness
- Offer acceptance rates
- Ensure a smooth and professional candidate experience
- Ensure reference checks (Xref) are completed and sent to the hiring manager in an easy to access and assess format
- Ensure background checks have been completed while flagging with the HR team any check concerns
HR Operations (Expanded Focus After Month 4)
- Maintain HRIS accuracy and data integrity in BambooHR
- Support onboarding and offboarding processes across multiple countries
- Track compliance documentation and ensure audit readiness
- Generate workforce and people analytics reports
- Support employment verification letters, contracts, and documentation updates
- Assist with People & Talent team projects and operational initiatives
Practical AI Application
At Karbon, we expect team members to leverage modern tools to improve performance and efficiency.
You must demonstrate practical application of AI tools (e.g., ChatGPT or similar platforms) in your daily work to improve:
- Reporting and data analysis
- Documentation drafting
- Process documentation
- Workflow optimization
- Research and policy support
During the interview process, you may be asked to demonstrate how you incorporate AI into your workflow.
About You
- 2–5 years of experience in Recruitment Operations, HR Operations, or People Coordination
- Must be currently based in Cebu, Philippines, and willing to work from a future Cebu office location
- Hands-on experience using Greenhouse ATS
- Hands-on experience using BambooHR
- Strong proficiency in Excel or Google Sheets (pivot tables, lookups, reporting formulas required)
- Experience working in a fast-paced or multi-country environment
- Exceptional attention to detail and commitment to data accuracy
- Strong systems thinking and process ownership
- Comfortable working with metrics and presenting data clearly
- High level of discretion and ability to handle confidential information
- Proactive and solution-oriented mindset
- Ability to manage multiple priorities in a global environment
- Interest in growing from recruitment operations into broader HR operations ownership
Why Work at Karbon?
- Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also:
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (which includes 5 Karbon Days per year)
- 7 Sick leave days per year
- Internet and work-from-home subsidy
- Discretionary bonus program
- Work with (and learn from) a very experienced team
- Be part of a startup team that will continue to grow around you
- Flexible approach to work environment (we believe in trust and autonomy)
- A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial position
