Why This Job is Featured on The SaaS Jobs
This Senior Conversation Designer role stands out in SaaS because it sits at the intersection of product experience and enterprise-grade AI delivery. Netomi’s focus on agentic automation for customer experience suggests a platform business where conversational interfaces are not a feature layer but a core surface area of the product, spanning multiple channels and real customer journeys.
For a SaaS career, the work builds durable leverage in how modern products ship AI-driven experiences: turning ambiguous user intent into structured flows, governing tone and voice at scale, and iterating based on live performance signals like containment and sentiment. The blend of UX, conversation design, and prompt engineering reflects a broader shift in SaaS teams where design roles increasingly influence system behavior, evaluation methods, and operational quality, not just interface polish.
This position is best suited to someone who prefers measurable iteration over one-off deliverables and is comfortable translating between stakeholders, data, and model constraints. It will likely appeal to designers who want to deepen craft in conversational systems and to practitioners ready to formalize reusable patterns and documentation that support repeatable deployments across enterprise clients.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are seeking a Sr. Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that delight users while meeting business goals.
The ideal candidate is equal parts designer, strategist, and storyteller, with experience creating usable, intuitive, and emotionally intelligent conversational flows.
\n
Responsibilities: - Customer Experience Strategy: Engage with clients to understand their business goals, customer personas, and resolution paths
- Prompt Design & Optimization: Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
- Tone & Voice Governance: Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice).
- Multi-Intent & Context Handling: Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
- Analytics & Iteration: Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows.
- Documentation: Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.
Requirements: - Experience in Conversational AI: 2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements.
- Prompt Engineering & LLM Familiarity: Understanding how large language models work and how to optimize prompts with examples, context, and constraints.
- Domain Expertise (Nice to Have): Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail.
- Scalability & Frameworks: Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade deployments.
- Prototyping & Innovation: Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.
\n
In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.
Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
