Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Protecting the trust our customers place in Genesys Cloud requires constant vigilance, technical depth, and proactive defense. As a Security Engineer within Cloud Security Operations, you will safeguard a global SaaS platform by identifying advanced threats, strengthening identity controls, and driving resilient cloud security architecture. You will operate at the intersection of detection engineering, incident response, and cloud governance, ensuring our AWS environment remains secure, compliant, and continuously improving. At Genesys, we embrace empathy and innovation to deliver secure, AI-powered customer experiences at scale, and this role directly protects the integrity of that mission.
Key Responsibilities:
Conduct proactive threat hunting across AWS environments using SIEM, EDR, and cloud-native telemetry to identify and disrupt sophisticated threat activity
Investigate AWS GuardDuty findings and lead root cause analysis of security events, translating threat actor tactics, techniques, and procedures into actionable containment strategies
Develop and maintain threat intelligence feeds and indicators of compromise to strengthen detection capabilities and reduce dwell time
Execute quarterly vulnerability assessments and network segmentation scans, driving remediation to measurable risk reduction outcomes
Identify cloud misconfigurations and implement structured ticketing workflows to ensure timely and traceable remediation
Audit AWS IAM policies, service roles, and trust relationships to enforce least privilege and reduce identity-based attack surfaces
Utilize Identity Security Posture Management practices to detect over-privileged accounts, dormant identities, and authentication misconfigurations
Enhance detection tooling configurations across EDR and SIEM platforms to improve signal quality and operational efficiency
Monitor cloud security services for regression or control gaps and implement persistent validation mechanisms
Support incident containment, eradication, and recovery efforts using IAM-centric response methods such as credential rotation and session revocation
Collaborate with SecDev, PenTest, DevOps, and SRE teams to embed automation and strengthen secure-by-design practices
Required Qualifications:
Demonstrate mid-level experience securing AWS cloud environments within a SaaS or enterprise setting
Apply strong knowledge of Linux systems administration and foundational security principles including OWASP Top 10
Utilize EDR platforms such as CrowdStrike, SentinelOne, or Rapid7 and cloud SIEM technologies such as Splunk, Datadog, or Sumo Logic
Analyze threat actor behavior and perform structured root cause analysis to drive lasting remediation
Operate independently while managing security initiatives with minimal oversight
Communicate technical findings clearly to both technical and non-technical stakeholders
Work effectively within regulated environments and adhere to defined architectural and security standards
Preferred Qualifications:
Hold certifications such as AWS Security Specialty, Security+, SANS GCIH, or equivalent
Apply scripting or infrastructure-as-code techniques to automate security controls and tooling improvements
Demonstrate experience operating within Protected B compliant SaaS platforms
Leverage AI-powered tools to enhance threat analysis, investigation workflows, or detection engineering
Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
76,200.00 - $98,700.00
Employee Referrals:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
