Job Description
As a Level 3 Support Engineer at Momentive India, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to engage collaboratively across multiple stakeholders. You will work closely with engineering teams, troubleshoot complex issues, and ensure a seamless resolution process for both internal and external users.
Your expertise as a YM subject matter expert will result in positive client experiences, increased success, and long-term loyalty.
Key Responsibilities:
Act as a technical liaison, effectively collaborating with Business Stakeholders, Product Managers, Client Support, Client Success Managers, and Product Engineering to troubleshoot platform or integration issues.
Diagnose and resolve issues in Integration calls involving API, JSON, XML, and HTML.
Monitor and troubleshoot third-party system integrations, prioritize bugs, and identify opportunities for enhancement.
Qualifications & Skills:
Well-organized and analytical, with a structured approach to troubleshooting and issue resolution.
Flexibility to work in the US Shift
Technical Expertise:
Proficiency in HTML, XML, and JSON for integration and API support.
Knowledge of SQL for querying and troubleshooting data.
Familiarity with Dot Net, React, and jQuery for analyzing error logs.
Experience working with engineers, and client operations teams.
Ability to review application logs, diagnose errors, and resolve abstract technical issues.
Direct experience supporting third-party authentication services and web services integrations.
Preferred Experience:
Familiarity with Association Management Systems (AMS), Learning Management Systems (LMS), or CRM APIs.
Experience working on SaaS systems.
Experience working with cloud service providers (AWS, Azure, etc.).
Experience using AI tools to enhance productivity.
Experience working with ticketing systems.
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year
Company Holidays as Per Policy
Employer-Paid Parental Leave
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Group Mediclaim Policy
Group Accident Policy
Group Term Life Policy
Gratuity as Per Payment of Gratuity Act
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.
