Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Compliance Engineer
Department & Team: Product Security & GRC
Reports to: Alex Collins
Location: Hungary (Virtual Office)
Summary
We are seeking an experienced Senior Compliance Engineer to join our GRC Operations team, focusing on automating compliance processes, implementing policy-as-code solutions, and leveraging AI technologies to modernize our governance, risk, and compliance operations. This role combines deep compliance and security domain expertise with technical implementation skills to build and maintain internal GRC services, automate evidence collection workflows, and enhance our compliance assurance capabilities. The ideal candidate will play a crucial role in transforming manual compliance processes into automated, scalable solutions while working in an agile environment.
This role emphasizes hands-on development work, with candidates who have prior security or compliance domain experience having a distinct advantage. While technical implementation is primary, understanding compliance requirements and control frameworks is essential for success. The successful candidate will work closely with colleagues based in Ireland, with the wider team distributed across Ireland, Hungary, the United States, and Canada.
Genesys is changing how businesses communicate with their customers using a micro-service architecture hosted in AWS. GRC Operations handles the operational execution of governance, risk, and compliance activities, including control testing and effectiveness evaluation, automated evidence collection and management for internal and external audits, and maintaining comprehensive compliance documentation for over 20 regulatory accreditations and certifications. Our engineering team builds and maintains automation systems that transform manual compliance processes into scalable, automated workflows, enabling the team to demonstrate compliance to auditors, senior management and customers efficiently while reducing operational overhead.
Key Responsibilities
Compliance Process Automation & Evidence Management
Lead the design and implementation of automated evidence collection systems that reduce manual effort and improve audit readiness. Build and maintain compliance evidence automation services that collect data from external APIs, transform it, and store it securely for audit purposes. Develop automated compliance monitoring and enforcement systems that detect violations, trigger notifications, and enforce remediation workflows including automated ticket creation and deployment blocking capabilities. Identify opportunities to automate manual compliance activities and implement solutions that enhance efficiency while maintaining regulatory compliance standards.
Policy-as-Code Implementation
Develop and maintain policy-as-code solutions that codify compliance requirements and enable automated validation of controls. Translate regulatory requirements (SOC 2, ISO 27001, PCI DSS) into executable policies and integrate them into our service deployment and monitoring workflows. Ensure policies remain current with evolving regulatory landscapes and organizational requirements.
AI-Enhanced Compliance Operations
Contribute to AI compliance initiatives including knowledge management systems and assistance tools. Explore and evaluate agentic AI architectures and multi-agent systems for automating complex compliance workflows and orchestration tasks. Leverage AWS Bedrock and AI-assisted development tools to streamline compliance documentation retrieval, automate responses to compliance queries, and improve knowledge accessibility across the organization, ensuring a high level of accuracy and citation is provided.
Compliance Framework Expertise & Requirements Analysis
Apply deep understanding of security and compliance frameworks (SOC 2, ISO 27001, PCI DSS, GDPR) to analyze requirements, identify control gaps, and design solutions that meet audit requirements. Collaborate with internal compliance teams, external assessors, and compliance stakeholders to understand requirements and translate them into technical implementations. Ensure all automated solutions maintain comprehensive audit trails and meet regulatory evidence requirements.
Technical Implementation & Integration
Develop and maintain integrations between tools and our automated services. Build and maintain internal GRC services that support compliance operations and workflows. Work with AWS services (Lambda, Step Functions, S3, Bedrock, etc) to build scalable compliance automation solutions. Write code for data transformations and workflow orchestration while maintaining security best practices.
Documentation & Knowledge Management
Create and maintain documentation for all automated processes, ensuring knowledge transfer and operational continuity. Contribute to centralized knowledge management system development to ensure compliance information remains accessible and current.
Project Management & Stakeholder Collaboration
Own the management of automation projects within Jira and other workflow automation tools, ensuring proper tracking, prioritization, and delivery of initiatives. Collaborate with stakeholders across the Security and Compliance organization, including GRC Operations team members, platform engineering teams, and security architects to gather requirements and translate compliance needs into technical solutions.
Minimum Requirements
• Bachelor's and/or Master's degree in Information Security, Cybersecurity, Computer Science, or related technical discipline
• 5+ years of professional experience in compliance engineering, security engineering, or software development
• Strong understanding of cloud security principles and AWS services (Lambda, S3, Step Functions, IAM)
• Python programming skills with experience in automation and integration development
• Demonstrated ability to translate compliance requirements into technical implementations
• Experience with policy-as-code approaches or infrastructure-as-code
• Demonstrated experience with audit operations or control implementation
• Familiarity with agile development methodologies
• Experience with compliance management systems
• Deep understanding of security and compliance frameworks including SOC 2, ISO 27001 and/or PCI DSS
• Excellent problem-solving and analytical skills
• Fluent in English (both written and verbal) - Hungarian language skills are not required
Preferred Qualifications
• Experience with AI/ML technologies applied to compliance or security use cases
• Knowledge of AWS Bedrock, vector databases, or RAG systems
• Understanding of DevSecOps practices and CI/CD pipelines
• Experience with serverless architectures and event-driven compliance workflows
• Certifications such as CISSP or AWS Security certifications
About Us
Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great [customer engagement](http://www.genesys.com/omnichannel/contact-center-modernization) drives great business outcomes. More than 10,000 companies in more than 100 countries trust the [industry's #1 customer experience platform](http://www.genesys.com/platform) to orchestrate [omnichannel customer journeys](http://www.genesys.com/solutions/customer-experience/customer-journey) that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via [www.genesys.com](http://www.genesys.com/), [Twitter](https://twitter.com/Genesys), [Facebook](https://www.facebook.com/Genesys/), [YouTube](https://www.youtube.com/Genesys), [LinkedIn](https://www.linkedin.com/company/genesys), and the [Genesys blog](http://blog.genesys.com/).
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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