Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: GRC Engineer
Department & Team: Product Security
Reports to: Alex Collins
Location: Hungary (Flexible)
Summary:
We have an open position within Genesys Cloud Product Security, seeking a candidate with security & compliance expertise, technical proficiency, excellent communication skills, and the ability to manage multiple compliance-related tasks.
Genesys is changing how businesses communicate with their customers using a micro-service architecture, based primarily on Java and Python, and hosted in AWS. It is the function of our team to keep our customer, company and employee data safe, and to manage Genesys Cloud's GRC program with forward-thinking technical solutions and expertise.
Key Responsibilities:
Security Assessments & Control Validation
Support technical security assessments across applications, cloud services, third-party integrations, and internal systems
Performance of information security audits, testing and evaluation of system security configurations to ensure efficacy and compliance with policies and procedures
Assess control effectiveness against frameworks such as ISO 27001, SOC 2, PCI-DSS, and internal policies
Develop and maintain detailed documentation and risk mitigation plans
Validate and enhance security controls across cloud environments
Technical Architecture Governance
Participate in reviews of product, application, and cloud infrastructure architectures for security control gaps, misconfigurations, and design risks
Evaluate engineering design documents, data flow diagrams, and deployment patterns to ensure alignment with security best practices (e.g., zero trust, least privilege, secure SDLC)
Provide actionable recommendations to engineering teams to address identified risks
Participate in security design reviews for new and evolving technologies
Audit Support & Compliance
Performance of technical walkthroughs with external auditors, for in-scope controls and domains, giving detailed demonstrations and explanations of how we protect data within our environment
Collaborate with internal audit and external auditors to provide evidence and narrative explanations for control effectiveness
Presentation of evidence during audit fieldwork
Policy, Standards & Compliance Engineering
Contribute to the development and maintenance of security policies, technical standards, and architecture principles
Translate compliance requirements into technical control specifications
Support engineering teams in interpreting and implementing controls correctly
Assist in the development and execution of operational policies and appropriate standards
GRC Program Management
Regular communication with all Genesys business units, aiding Product Security to drive GRC activities
Maintaining common control and evidence inventories
Performing gap assessments
Remediation of findings and risks alongside other internal stakeholders
Assist in the creation of team documentation and streamlining of internal processes
Support colleagues with day-to-day GRC program management tasks, as required
Security Program Enablement
Serve as a technical advisor to product and infrastructure teams during design, build, and release cycles
Improve risk assessment methodologies and tooling, including automation where possible
Provide GRC insights into threat modeling, vendor security reviews, and third-party due diligence
Support continuous improvement initiatives across GRC processes
Assist with the implementation of security solutions related to the protection of data within the cloud
Minimum Requirements:
2+ years of relevant professional experience in GRC, security engineering, architecture review, or related technical security roles
Familiarity with AWS and cloud security controls
Understanding of security concepts related to SaaS solutions
Exposure to audit support processes
Knowledge of security frameworks (e.g., ISO 27001, SOC 2, PCI DSS)
Ability to support technical risk assessments
Familiarity with CI/CD pipelines, IAM, network security, or logging pipelines
Excellent English communication skills and ability to translate technical risks to business stakeholders
Desirable Skills & Qualifications:
Experience using Git
Deep understanding of multiple security frameworks such as ISO 27001, 27017, 27018, SOC 2, PCI DSS
Experience with GDPR, NIS2, DORA, EUSC, UK Cyber or UK Cyber Essentials Plus, ENS or HDS frameworks
Hands-on experience reviewing architecture diagrams, data flows, and engineering design patterns
Experience with cloud platforms (GCP, Azure) beyond AWS
Cloud architecture review experience
Coding and scripting capabilities using Python and PowerShell
AI/ML architecture and governance experience
API integration and orchestration experience
Strong understanding of CI/CD pipelines, IAM, network security, and monitoring pipelines
Certifications such as CISM, CRISC, CISSP, CCSP, AWS Security Specialty, or similar
Experience with threat modeling methodologies
Familiarity with security-as-code and risk automation tooling
Previous work in a high-scale SaaS or regulated environment
Leadership experience in GRC projects or initiatives
Eagerness to learn and grow in the role
Strong multi-tasking and time-management skills
Culture-building and strong teamwork
Supporting colleagues
What do we offer?
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
Keep you in the loop: complete support and transparency from our global and local leaders
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
Career development: we will support your professional growth because your goals are important to us
Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
About Us: Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
