Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Staff Network Engineer, you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds, major refits, and site expansions globally. You own the network scope end-to-end — from early facilities planning and structured cabling design through full LAN, WAN, wireless, security deployment, validation, and production handoff.
This role requires deep hands-on Cisco expertise, strong knowledge of structured cabling, power, and physical infrastructure, and the ability to independently deliver sites with little to no assistance. You will partner closely with Facilities, Real Estate, Construction, Security, and Operations teams and will be accountable for sites being correct, supportable, andproduction ready. This role is expected to challenge manual processes, reduce configuration drift, and help move the organization toward predictable, data-driven network delivery at scale.
In this role, you influence and help define global network standards and designs that are reused across regions worldwide.
Location: Remote within Mexico
Enterprise Campus Network Ownership (Cross-Functional)
Structured Cabling & Physical Infrastructure (End-to-End Ownership)
Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, labeling and documentation standards
Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801
Cisco Campus LAN, WAN, Wireless Engineering & Connectivity
Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual), Wi-Fi 6 / 6E / 7 APs, RF design for high-density spaces, Roaming (802.11r/k/v) and RRM
Hybrid CloudNetworking& WAN Integration (AWS)
Influence and validate resilient connectivity modelsincludingIPsecVPN,AWS Direct Connect,SD-WAN integration with AWS (Transit Gateway, virtual appliances where required)
Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding, Campus provisioning, Configuration consistency and compliance, Assurance and telemetry-driven troubleshooting
Consume and validate insights from AI-driven monitoring platforms, such as: Catalyst Center Assurance, ThousandEyes, AIOps or anomaly-detection tooling
Use telemetry, logs, and analytics to: Detect pre-failure conditions, Reduce mean time to resolution (MTTR), Proactively identify design or deployment gaps
Onsite Deployment & Global Travel
Perform onsite technical execution including: MDF/IDF readiness assessments, Rack-and-stack, cabling validation, and equipment installation, network testing and cutover
Required Qualifications :
Deep hands-on experience with: Cisco Catalyst switching, Cisco wireless (9800), Cisco SD-WAN, Cisco Firepower, Cisco ISE
Preferred Qualifications :
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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