What's the opportunity?
This is a high-visibility individual contributor role within FP&A. You will be the Finance business partner to Intercom's Monetisation Strategy, Product, and R&D teams.
Your mission: own the end-to-end financial lifecycle of new products and pricing initiatives—from early-stage unit economics and business cases, through forecasting and target setting, to post-launch performance reporting and iteration.
Unlike traditional FP&A roles, you will operate forward-looking and cross-functionally. You'll sit in engineering design reviews, pricing working groups, and GTM strategy sessions; not as a gatekeeper, but as a strategic partner who translates technical and commercial decisions into P&L impact.
You will also serve as the in-house educator on AI monetisation, leading regular Finance team debriefs on what changed, why, and how it impacts the forecast.
This role is ideal for a strategic finance professional who:
- Thrives on 0→1 problems and ambiguity
- Wants to influence product roadmaps and company-level financial plans
- Is ready to move beyond reporting and start building
What will I be doing?
New Product Launch & R&D Partnership
- Own the end-to-end financial business case for new AI products and features, partnering with R&D, GTM, Finance and Accounting teams from concept through commercialization.
- Translate complex technical trade-offs into P&L impact, including product-level unit economics - quantifying cost vs. performance during model selection and scope vs. velocity during product development.
- Report on post-launch performance, comparing actual results to business case commitments to keep the executive team informed.
Pricing & Monetization Strategy
- Serve as the Finance lead on pricing strategy working groups and to provide analytical input on pricing, packaging, concession frameworks.
- Pressure-test monetization assumptions and challenge commercial logic before forecasts are finalized.
- Develop and maintain strategic pricing models to support international expansion, enterprise packaging, bundling, and concession optimization.
GTM & Commercial Enablement
- Collaborate with Sales Finance and Revenue Operations to translate pricing strategy into actionable sales guardrails, including discounting frameworks, enterprise deal guidelines, and deal desk support.
- Ensure seamless execution of pricing changes and packaging strategies across the commercial organization.
Cross-Functional Partnership & Financial Integration
- Own the internal “Pricing & Product Debrief” process; lead recurring sessions with FP&A and Accounting to communicate what changed, why, and how it impacts the P&L and near-term forecast.
- Partner with FP&A to embed monetization strategies and product roadmaps into annual planning, target setting, and long-range planning cycles.
- Support GTM target development by modeling attach rates, pricing updates, and product adoption scenarios.
What skills do I need?
- 6+ years in Strategic Finance, FP&A, IB, or Consulting, with direct SaaS exposure
- Deep SaaS metric fluency: ARR, NRR, LTV/CAC, gross margin, cohort retention - and the operational levers that move them
- Advanced modeling: Dynamic scenario models incorporating adoption curves, price elasticity, and competitive response
- Usage-based/consumption pricing experience strongly preferred
- Cross-functional influence: Proven ability to partner with R&D, Data Science, and GTM, and to drive outcomes without direct authority
- Communication excellence: You can explain usage-based pricing to an Accounting manager and cohort churn to a Product director. You synthesize complex ideas for senior executives.
- Self-starter mindset: You thrive in ambiguity, operate independently, and own outcomes end-to-end
Bonus Points:
- Experience at a high-growth B2B SaaS or AI company
- Knowledge of AI/ML product pricing and unit economics
- Familiarity with SQL, Netsuite, Pigment, or Claude Code
- Deal desk or enterprise packaging support experience
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
