PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.
KEY RESPONSIBILITIES
- Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
- Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
- Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
- Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
- Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
BASIC QUALIFICATIONS
- 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
- Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
- Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
- Experience working with enterprise customers and navigating complex organizations
- Applicants must be currently authorized to work in the United States on a full-time basis
PREFERRED QUALIFICATIONS
- Experience with PagerDuty or similar incident management platforms
- Familiarity with automation, observability, or ITSM tools
- Technical certifications (AWS, Azure, GCP, etc.)
- Excellent communication and presentation skills with ability to translate technical concepts for any audience
- Problem-solver with consultative mindset and willingness to travel as needed
The base salary range for this position is 163,500 - 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
