Senior Operations Manager

inDriver • Cyprus • 1w ago

Key Responsibilities

Own and improve end-to-end courier operations with a focus on service quality, reliability, and safety
Define, maintain, and scale operational processes, standards, and SOPs
Lead cross-functional initiatives across Product, Support, Safety, and other teams
Analyze operational performance and drive data-driven improvements
Own operational aspects of support and escalations for complex cases
Manage onboarding, setup, and performance of external service providers
Identify risks and operational gaps and ensure timely mitigation
Tailor the solutions to regional specifics and regulatory requirements

Qualifications

5+ years of experience in Operations / Logistics / Delivery / Marketplace environments
Strong ownership mindset and ability to operate independently
Proven experience driving cross-functional initiatives without direct authority
An analytical and process-driven approach to problem solving
Strong communication and stakeholder management skills
High level of English proficiency

Benefits & Conditions

Stable salary and official employment.
Health insurance.
Hybrid work model and flexible schedule.
Access to professional counseling services (psychological, financial, legal).
Corporate discount programs.
Internal training and development opportunities.
Partially or fully funded external training courses.
Full work equipment provided.

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