Why This Job is Featured on The SaaS Jobs
This Associate Account Developer role sits at the intersection of customer enablement and commercial outcomes, a core function in subscription software where adoption and retention determine lifetime value. Wrike’s focus on onboarding knowledge workers and improving day to day product usage reflects a mature SaaS motion: helping existing customers realize measurable value rather than relying solely on new logo acquisition. The evening shift also signals coverage for a global user base, common in SaaS products serving distributed teams.
For a SaaS career, the work builds fluency in how product workflows translate into renewal and expansion. Regular customer conversations create a strong foundation in discovery, value articulation, and translating technical capabilities into practical change management. The remit touches both customer success and sales execution, offering exposure to pipeline discipline, upsell and cross sell mechanics, and the operational habits that support net retention.
This position tends to suit early career professionals who learn best through high repetition customer interactions and structured feedback loops. It fits those who enjoy teaching users, can stay organized across many accounts, and are comfortable moving between support style problem solving and commercially oriented conversations. The on site Nicosia setup and late hours will appeal to candidates who prefer clear shift boundaries and real time collaboration.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”
Your Impact:
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime by helping them unlock the most product value
- Drive the adoption across the customers’ teams
- Drive Net Retention via upsell and cross sell
Your Qualifications:
- 1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
- Prepare to work evening shift (16:30 - 01:00)
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
- Excellent organization, note-taking, and time management skills
Standout Qualities:
- Energetic, critical thinker, generally curious, problem solver
- Passionate about learning and improving every day, motivated to excel
- Open to feedback, coachable
- Strong team player
- Self Starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Why Join Wrike?
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Your recruitment buddy will be
Arjola Stejskal, Talent Acquisition Specialist
