Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Sales transformation at enterprise scale requires more than messaging. It demands a clear, credible executive voice that aligns thousands of sellers, influences customers, and reinforces market leadership. This role shapes how Genesys communicates the evolution of AI-Powered Experience Orchestration across the Americas while supporting strategic alignment in APAC. As a trusted adviser to the SVP, Americas Sales and the SVP, APAC Sales, you will translate complex commercial strategy into compelling executive narratives that drive clarity, confidence, and measurable business impact.
At Genesys, we help more than 8,000 organizations orchestrate experiences across people, systems, data, and AI through Genesys Cloud, our AI-Powered Experience Orchestration platform. Your work will directly influence how our sales organization leads in a rapidly evolving CX market shaped by agentic AI, cloud innovation, and enterprise transformation.
Key Responsibilities:
- Own end-to-end executive communications strategy for the SVP, Americas Sales, while providing strategic support to the SVP, APAC Sales
- Develop and execute a comprehensive executive platform aligned to revenue priorities, AI innovation, and enterprise growth objectives
- Craft high-impact narratives that translate complex sales transformation initiatives into clear, persuasive messaging for global audiences
- Lead development of internal and external communications including executive announcements, All Hands presentations, sales kickoff content, keynote presentations, blogs, social content, videos, and briefing materials
- Drive alignment across Communications, Marketing, PR, and Analyst Relations to ensure consistent executive messaging across channels
- Advise senior sales leaders on tone, positioning, delivery, and organizational sentiment during periods of transformation
- Influence messaging decisions that reinforce Genesys Cloud and agentic AI leadership in customer experience
- Serve as an extended member of the Americas Sales Leadership Team, shaping communication strategy at the highest levels
Required Qualifications:
- Demonstrate 12 or more years of experience in executive communications, corporate communications, or related strategic roles
- Deliver complex corporate narratives with clarity, executive presence, and measurable business alignment
- Write and edit with exceptional precision in a clear, conversational, executive-ready style
- Lead development of keynote presentations and large-scale organizational communications
- Analyze organizational dynamics and audience sentiment to inform communication strategy
- Hold a bachelor’s degree
- Apply deep expertise in modern digital and social communication channels
- Support SVP, EVP, or C-Suite leaders in global enterprise environments
- Operate effectively across cultures with global business sensitivity
- Demonstrate experience within SaaS and cloud technology environments
Preferred Qualifications:
- Demonstrate experience supporting large-scale commercial transformation initiatives
- Lead communications for global revenue or field organizations
- Influence executive messaging during high-growth or category-creation phases
- Contribute to integrated campaigns aligned with product innovation and market positioning
Growth and Opportunity:
This role offers direct exposure to senior commercial leadership across two major global regions and provides visibility into enterprise revenue strategy at scale. You will shape executive presence in one of the most dynamic segments of the software industry, expanding your influence across AI innovation, cloud transformation, and global sales leadership. The scope of this role creates a pathway toward broader enterprise communications leadership and strategic advisory responsibilities.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$161,300.00 - $283,700.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
