As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution. This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams.
In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team. In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale. This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group.
The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.
What you’ll do
- Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
- Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives.
- Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
- Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
- Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
What you bring
- 1+ years of client-facing customer success/sales/account management/customer service experience
- General knowledge of software applications i.e. Salesforce, Google Apps, etc.
- Strong customer focus, you care about your customers and view their success as your own
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- Acute attention to detail to track high-volume tactical program elements across multiple customers
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- Learn quickly and are excited to take on challenging new projects
- Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Experience in the SaaS or Human Resources space is a plus
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What you’ll get
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
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