Why This Job is Featured on The SaaS Jobs
Engineering Productivity roles sit at a pivotal layer in SaaS companies: they shape how reliably and quickly product engineering can ship. This posting is notable because it treats internal tooling as a product in its own right, with engineers as the end users and a roadmap informed by feedback on real bottlenecks. The emphasis on CI/CD, testability, and code quality aligns with the operational demands of SaaS delivery where frequent releases and service stability must coexist.
For a SaaS career, this kind of work compounds. Improving build, deploy, debugging, and observability workflows builds durable expertise in platform engineering patterns that recur across subscription software businesses. Exposure to metrics-informed approaches such as DORA and SPACE also develops a practical lens for measuring engineering effectiveness without defaulting to process-heavy governance, a skill that translates across teams and company stages.
The role tends to suit engineers who enjoy leverage over feature ownership, prefer cross-team collaboration, and like turning recurring friction into automation. It also fits someone comfortable navigating varied codebases and aligning stakeholders around shared developer experience outcomes, while still staying hands-on with systems that underpin day-to-day software delivery.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Software Engineer on our Engineering Productivity team, you’ll work on tooling and automation that improves the productivity of all of Dialpad’s engineers. Given that your customers are other engineers at Dialpad, you’ll be able to positively impact the lives of those who work closely with you.
Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhance testability and code quality, and that reduce overhead in getting things done.The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates.
This position reports to our VP of Infrastructure Engineering and has the opportunity to be based in our Buenos Aires office.
What you’ll do
- Own tooling and automations that make engineers more efficient and happy
- Partner with engineers to solve bottlenecks
- Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement (e.g., DORA, SPACE metrics)
Skills you’ll bring
- 1-2 years of experience with CI/CD systems or equivalent.
- Excitement for automating complex coding, deployment, debugging, and observing workflows.
- Bachelor’s in Computer Science or related field, or equivalent in experience
- Experience working with Python is a plus.
- Experience working with GitHub and GitHub Actions is a plus.
- Experience with Claude skill writing is a plus.
Who you are
You’re the type of engineer who recognizes that investment in workflow optimization leads to exponential long-term gains, and you love doing it. You’re motivated by eliminating pain points for your peers and making them happier, more productive engineers.
We don’t require a specific number of years of experience, but we are looking for experienced engineers who have worked across a wide variety of codebases and engineering teams. It’s important that you’ve seen productivity pitfalls before and know where to start solving them.
