Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.
Focused Territory = North Africa
What You’ll Be Responsible For
Discovery & Outcome Alignment
Engage stakeholders to understand business objectives, operational challenges, and success metrics
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)
Help customers understand the organizational and operational impact of modernizing customer experience
Solution Design & Advisory
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints
Balance innovation with feasibility, scalability, and long-term sustainability
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams
Ensure smooth transition to delivery teams by setting clear expectations and success criteria
Demonstrations & Value Communication
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration
Excellent in story telling and lead in value selling approach
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way
Adapt messaging for diverse audiences, including executives, business users, and technical teams
Experienced soft skills and objection handling.
Articulate business value and differentiation in the context of customer needs
Supporting Complex Sales Cycles
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals
Lead or contribute to RFx responses, proposals, and customer presentations
Guide customers through evaluation and decision-making processes
Lead virtual or on-site workshops to build alignment and confidence
Building business cases / ROI models
Quantifying value (cost reduction, containment, CSAT impact)
Partnering with Value Consultants (or doing it themselves)
Technical Validation & Integration Advisory
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems
Advise on APIs, integrations, data flows, security, and interoperability
Address feasibility, risk, and technical adoption considerations
Support use cases involving AI, automation, analytics, and digital engagement
Coordinate with SME, partners and Product Team.
Innovation & Thought Leadership
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)
Act as a technical ambassador, showcasing innovative solutions to customers and partners
Team Collaboration & Leadership
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes
Lead or contribute to virtual deal teams on complex opportunities
Share knowledge, mentor peers, and contribute to team best practices
Operate with a high degree of autonomy while managing multiple priorities
Co-selling and co-designing solutions
What We’re Looking For
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.
Required Experience
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles
Experience supporting enterprise or complex SaaS / cloud evaluations
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms
Solid technical foundation across networking, security, and software systems
Proven ability to communicate effectively with both business and technical audiences
Experience collaborating across sales, product, and delivery teams
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes
Preferred Experience
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases
Hands on Demo, POC is a plus.
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus
Strong workshop facilitation, presentation, and stakeholder management skills
Familiarity with CcaaS ecosystem
Experience working with system integrators, partners, or BPO providers
Leading competitive differentiation conversations
Experience with cloud migration strategies & Change management considerations
Languages: Arabic and Darija knowledge is a plus
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
