Why This Job is Featured on The SaaS Jobs
This NetScaler Product Technology Specialist role sits at a core SaaS infrastructure layer: application delivery, availability, and secure access across private and public cloud environments. In the SaaS ecosystem, these capabilities are foundational to reliable product experiences, and the remit spans the full customer lifecycle rather than a single implementation moment. That blend of technical depth and customer-facing influence is particularly relevant in enterprise SaaS, where architecture decisions translate directly into adoption and renewal outcomes.
From a career perspective, the position builds durable SaaS skills at the intersection of pre-sales engineering, solution design, and post-sale value realization. Working across licensing entitlements and evolving customer needs reinforces commercial awareness alongside hands-on technical judgment. Exposure to cloud architectures, automation, observability, and adjacent platforms like Kubernetes also supports a portfolio that transfers across many SaaS categories, especially those selling into complex IT environments.
This role tends to suit professionals who prefer consultative problem solving and can move between stakeholder conversations and detailed networking or security discussions. It aligns well with experienced specialists who enjoy partnering with account teams, shaping technical narratives, and staying close to real-world production constraints. An interest in multi-cloud patterns and enterprise customer journeys is a strong signal of fit.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete, and succeed,leveragingour software franchises for and across data, automation, insight, and collaboration.
The NetScaler Product Technology Specialist (NetScaler-PTS) has an opportunity to interact with customersthroughthe entire lifecycle of our solution. Thisengagement duringthe pre-sales cycle and follows the customer journey throughout license durationidentifyingsolutions to satisfy business needs whileutilizingcustomer license entitlements. Our technology suite spans private and public clouds, allowing customers to achieve higher availability whileleveragingtrusted, secure solutions. In this role, you willparticipatewith Enterprise account teams and customers with a well establishedindustry technology, NetScaler!
This role is remote, with travel opportunities to customers and industry-related events while interacting with a broader team of Account Executives, Account Technology Specialists, and Enterprise Architects.
Primary Duties/Responsibilities
Explain enhanced values of leveraging NetScaler as part of the overall Citrix solution, including the defense in depth approach, improved observabilityleveragingautomation tools, and reference architecture functions to improve the general availability of Citrix farm.
Solid understanding of OSI Layers, including dynamic routing protocols and/or equivalent certification(s) (i.e., CCNP, etc.)
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
NY generally ranges: $146,463-$219,695
CA generally ranges: $152,831-$229,247
All other locations fall under our General State range: $127,359-$191,039
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
