Why This Job is Featured on The SaaS Jobs
This Executive Assistant role sits close to the customer-facing engine of a mature SaaS company, supporting leaders in Customer Experience and Solution Engineering. In SaaS, these functions are where product value is translated into real-world outcomes, often involving cross-functional coordination with sales, customer teams, and external stakeholders. The remit touches the operational backbone behind customer engagement at scale, including complex scheduling, large forums like QBRs, and structured leadership rhythms.
For SaaS professionals, the career value is in learning how recurring-revenue organizations run their customer motion: how time is allocated across accounts, how internal teams prepare for executive-level customer interactions, and how operational systems are built to reduce friction. Managing budgets, travel, and meeting infrastructure also develops transferable capabilities in process design, stakeholder management, and information organization that map well to broader business operations roles in SaaS.
This position best suits someone who prefers high-trust execution work, enjoys turning ambiguity into clear plans, and is comfortable operating across multiple priorities without losing detail. It aligns with candidates who want proximity to leadership decision-making and who are interested in how customer-facing teams coordinate across functions in a remote-capable environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.
Executive Assistant, Customer Experience, Solution Engineering
Menlo Park, CA or Dublin, CA
Snowflake is looking for an experienced Executive Assistant to join our Customer Experience, Solution Engineering team.
As an Executive Assistant, you’re at the center of the team’s business operations and activities, and are relied upon to keep the team moving in a positive, forward direction. You are organized, dependable and able to keep up with changing business needs - using your understanding to strategically support and prioritize your team’s projects. You also have communication skills needed to interact with a variety of people and job functions including customers, partners and vendors. The ideal candidate will thrive in a fast-paced environment, proactively solving problems, and helping executives effectively scale the business by providing structure and organization.
RESPONSIBILITIES:
Effectively manage complex calendars for four executives, prioritizing strategic scheduling.
Manage team budget, travel and expenses; process all expenses and reimbursements; manage invoices and Purchase Orders.
Create, organize and maintain team resources to include: mailing lists, folders, drives so that information is easily-accessible and well-organized.
Coordinate team building activities and events, as well as managing and coordinating the content and flow of large scale meetings such as All Hands, QBRs and leadership reviews.
Manage domestic and international travel and event logistics for multiple executives.
Attend team meetings and track action items, assist with day-to-day projects, help build and improve processes and systems.
Be the main liaison for coordinating meetings and external engagements with our customers, and partners.
Lead and manage various projects.
Other duties as assigned.
SKILLS & EXPERIENCE:
Bachelor’s degree and 5+ years of relevant work experience -- direct executive support, project management, and event planning experience.
Proven ability to manage time efficiently and prioritize multiple stakeholders, functions and tasks.
Proactive with a strong sense of ownership, honesty, and humility.
Excellent communication and interpersonal skills.
Experience implementing systems, processes, or programs that increase efficiency.
Positive, can-do attitude and willingness to jump into a myriad of projects.
Resourceful self-starter with an eagerness to learn, asks questions and can make logical, proactive decisions in a fast-paced and demanding environment.
Detail-oriented with high precision in logistics and scheduling.
Experience working with all levels of management, employees, vendors, and customers.
Embrace and spread the Snowflake culture which revolves around our values.
We’re looking for people who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
