What you bring:- Detailed understanding of regulatory and airline-specific procedures in Flight Operations incl. the ability to master the language/terms/jargon in the area of expertise- Ability to explain complex matters in an appropriate language suitable to the target group (from an end-user to a software developer)- Personality to drive change management and consult customers on complex business process changes and improvements- Good general technological understanding and interest in building up the required know-how of IT.- Talent for troubleshooting and debugging- Outgoing personality who enjoys being a “go-to person” internally and for customers- Good command of English (spoken and written)- High-quality awareness, innovative and independent working style- Nice to have: Dispatch Licence (active or expired)- Nice to have: Basic knowledge of SQL, XSLT, and/or LUA Primary Responsibilities:- Participate in the upkeep of the solution, including onsite visits at the customer's premises- Actively own and execute work orders to set up or change system configurations for live customers- Validate and formulate requirements- Provide input for the design and construction of the solution, test cases, and scenarios, and may also validate executed test results- Provide input into (Technical Authors) and/or create and execute user documentation and training material- Test the products or services (user acceptance testing) using and evaluating them for accuracy and usability, providing feedback to the project team- Update OFP layouts- Assist the DevOps and NavServices team in answering and resolving customer support requests- Provide onsite customer support during and after go-lives, health checks, and business reviews What we offer:- A warm, collaborative, and inclusive team culture and State-of-the-art infrastructure- Working in an international team- Superb office and work infrastructure- Working in a global environment for global customers- Opportunity to travel to customers around the world- Continuous learning and personal development opportunities- minimum salary: €60,000 annually (Salary negotiable based on experience)- Contract type: Permanent full-time position based in Vienna- Numerous perks and benefits to support focused, effective work
