Why This Job is Featured on The SaaS Jobs
This Subject Matter Expert role sits at the intersection of domain operations and software delivery, a common pattern in vertical SaaS where product success depends on translating specialist workflows into configurable systems. The emphasis on regulatory and airline-specific procedures, alongside configuration and onsite customer engagement, signals a product environment where real-world constraints shape the roadmap and implementation approach.
For a SaaS career, the role builds durable strengths in requirements validation, change management, and lifecycle support for live customers. It also provides practical exposure to how product, DevOps, and support functions collaborate around releases, testing, documentation, and go-lives. That combination is especially transferable across enterprise SaaS contexts, where adoption hinges on process redesign, clear communication, and structured troubleshooting rather than purely technical output.
The position is best suited to professionals who enjoy being a trusted reference point and can move between end-user language and developer detail without losing precision. It fits someone comfortable owning work orders end to end, contributing to test thinking and user materials, and engaging directly with customers during critical moments such as health checks and post-implementation support.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What you bring:- Detailed understanding of regulatory and airline-specific procedures in Flight Operations incl. the ability to master the language/terms/jargon in the area of expertise- Ability to explain complex matters in an appropriate language suitable to the target group (from an end-user to a software developer)- Personality to drive change management and consult customers on complex business process changes and improvements- Good general technological understanding and interest in building up the required know-how of IT.- Talent for troubleshooting and debugging- Outgoing personality who enjoys being a “go-to person” internally and for customers- Good command of English (spoken and written)- High-quality awareness, innovative and independent working style- Nice to have: Dispatch Licence (active or expired)- Nice to have: Basic knowledge of SQL, XSLT, and/or LUA Primary Responsibilities:- Participate in the upkeep of the solution, including onsite visits at the customer's premises- Actively own and execute work orders to set up or change system configurations for live customers- Validate and formulate requirements- Provide input for the design and construction of the solution, test cases, and scenarios, and may also validate executed test results- Provide input into (Technical Authors) and/or create and execute user documentation and training material- Test the products or services (user acceptance testing) using and evaluating them for accuracy and usability, providing feedback to the project team- Update OFP layouts- Assist the DevOps and NavServices team in answering and resolving customer support requests- Provide onsite customer support during and after go-lives, health checks, and business reviews What we offer:- A warm, collaborative, and inclusive team culture and State-of-the-art infrastructure- Working in an international team- Superb office and work infrastructure- Working in a global environment for global customers- Opportunity to travel to customers around the world- Continuous learning and personal development opportunities- minimum salary: €60,000 annually (Salary negotiable based on experience)- Contract type: Permanent full-time position based in Vienna- Numerous perks and benefits to support focused, effective work
