Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
This AI Outcomes Manager role sits at a key intersection emerging across SaaS: moving from shipping AI features to ensuring AI actually changes day to day work. With Glean positioned as an enterprise AI platform, the remit is not limited to a single team or workflow. It spans multiple departments and stakeholder groups, reflecting how modern SaaS adoption increasingly depends on cross functional enablement rather than traditional implementation alone.
For a long term SaaS career, the role builds durable skills in translating product capability into measurable business outcomes. It offers practice in discovery, solution design, and executive level communication, alongside hands on fluency in prompting and practical AI application. The feedback loop to Product and R&D also reinforces a common SaaS advantage: customer facing insight that can directly influence roadmap decisions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 2+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
- Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location:
- This role is remote (must be located in Singapore)
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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