PagerDuty is a mission-critical SaaS company that powers real-time operations for global enterprises. As our Vice President, Employee Experience, you will lead the strategy and execution of initiatives that define how Dutonians experience work—across a centralized team including People Development, Culture, Employer Brand, Listening, and Workplace functions.
This role will play a pivotal part in scaling an inclusive, values-driven culture that supports high performance, innovation, and well-being in a hybrid, global environment. You will partner closely with senior leaders to ensure that every employee feels connected to PagerDuty’s mission: helping teams respond better to moments that matter.
Key Responsibilities
People Development
Driving organizational growth by building the capabilities, confidence, and careers of our people. You’ll lead this team which designs and delivers learning and leadership development experiences that enable PagerDuty’s high‑growth technical and go‑to‑market teams to perform at their best today while preparing for the opportunities of tomorrow. Success means equipping every manager to lead with clarity and empathy, fostering a culture of continuous feedback and growth, and partnering with executives to ensure talent strategies, progression frameworks, and succession plans accelerate business impact and scalability.
Employee Experience & Culture
This role strengthens PagerDuty’s culture as a competitive advantage by shaping an integrated employee experience that’s grounded in trust, teamwork, inclusion, and innovation. Success means creating the conditions where every employee feels connected to our purpose, inspired by our leadership, and empowered to thrive in a hybrid‑first environment. Through strategic programs, meaningful storytelling, and data‑driven insights, this role deepens engagement and belonging, bringing our “Time Together” philosophy to life. Partnering across People Ops, Workplace, and business leadership teams, this role ensures our practices, policies, and programs evolve with agility—advancing equity, inclusion, and a sense of community that fuels performance and growth across PagerDuty’s global workforce.
Employee Listening & Insights
This team turns employee feedback into a strategic advantage by building a comprehensive listening and insights engine that amplifies every voice across PagerDuty. Success in this role means transforming data from engagement surveys, pulse checks, and sentiment analysis into actionable strategies that strengthen connection, retention, and belonging. Through clear reporting and storytelling to the Executive Leadership Team, this role ensures employee perspectives directly inform business priorities, culture evolution, and people strategy decisions.
Employer Brand & Communications
Drive measurable growth in PagerDuty’s reputation as an employer of choice by transforming our purpose, culture, and innovation into a compelling and consistent brand narrative. Success means elevating our visibility in the tech industry and beyond—attracting top talent, deepening engagement, and reinforcing trust in our values of flexibility and inclusion. By leading EVP storytelling and partnering with Communications, Recruiting, and Marketing, this role ensures every channel—from recruitment marketing to onboarding and internal communications—reflects a unified, authentic story that fuels both brand equity and hiring outcomes.
Workplace Experience
Creating spaces—both physical and virtual—where people and performance thrive. Success means designing and evolving environments that deepen connection, fuel collaboration, and enhance productivity and well‑being across our hybrid organization. By partnering closely with IT, Finance and Operations, this globally dispersed team drives scalable programs that bring our “Time Together” philosophy to life while embedding sustainability, accessibility, and employee feedback into every workplace strategy. The outcome: a seamless, inclusive, and inspiring workplace experience that strengthens culture and supports how PagerDuty works best, in our 7 hub locations, cohorts as well as our remote workforce.
Qualifications
- 12+ years of progressive experience in People, Culture, Employee Experience, or Organizational Development leadership in a fast-paced environment, ideally in high-growth SaaS or technology companies.
- Proven success leading large-scale employee experience, engagement, or culture transformations that improved business results.
- Strong understanding of global hybrid workforce design and digital employee engagement practices.
- High-level acumen of employer brand, inclusion, and belonging practices
- Adept at using data to drive experience design and demonstrate impact.
- Exceptional executive presence, communication, and influence skills.
- Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred).
Success Indicators
- Measurable improvement in engagement, retention, and internal mobility across global teams.
- Clear and consistent understanding of PagerDuty’s culture and values across the organization.
- Elevated employee advocacy and recognition of PagerDuty as an employer of choice.
- High adoption of learning and development programs with demonstrable business impact.
- Experience with workplace design and facilities or real estate management
