Why This Job is Featured on The SaaS Jobs
This Engineering Manager role sits in a mature, high-throughput SaaS platform where reliability and trust are core product attributes, not supporting concerns. The remit spans security upgrades across microservices and developer productivity for the Engage services, placing the work at the intersection of platform engineering and product delivery. In SaaS terms, it is a chance to influence how a multi-tenant service evolves safely while keeping teams able to ship consistently.
For a long-term SaaS career, the value is in developing repeatable operating patterns for platform health: prioritising technical debt, aligning a roadmap to business objectives, and managing risk as systems change. Leading a small team focused on maintenance and productivity builds experience that transfers across SaaS companies running service-oriented architectures, particularly where internal tooling and security posture directly affect delivery speed and customer outcomes.
The role suits an experienced engineering leader who prefers measurable improvements over greenfield feature work, and who is comfortable being an escalation point across stakeholders. It will appeal to managers who enjoy mentoring while staying close to architecture decisions, and who can balance cross-team coordination with hands-on accountability for quality, scalability, and security. Remote UK-based work also signals an emphasis on written clarity and deliberate execution.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalised and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
As an Engineering Manager at Olo, you will play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the market. We are looking for an Engineering Manager with experience leading high performing teams to deliver the best possible experience for our customers.
You will be responsible for leading and supporting a team of 3 engineers who are focused on the security, maintenance, and developer productivity of our Engage services. This role involves overseeing upgrades for security across all microservices within Engage, ensuring they remain secure and performant while improving the day-to-day experience for the engineers who build on them.
This position is fully remote and allows you to work from anywhere within Northern Ireland.
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How you’ll make an impact- Manage execution of engineering projects, meeting deadlines and maintaining quality standards.
- Drive the identification, prioritisation, and resolution of technical debt by collaborating with teams to assess its impact, partnering with the product team to integrate remediation into project planning, and communicate outcomes to leadership, ensuring balance with feature development and sustainable system architecture.
- Own and execute on your team's product roadmap, aligning it with long-term business objectives.
- Develop and implement new processes to address business needs.
- Keep the team competitive by adopting new technologies and industry best practices.
- Ensure engineering teams work effectively with other functions to meet business goals.
- Deliver systems that meet performance, scalability, and quality standards, consistently delivering reliable solutions.
- Regularly evaluate team performance and quality, driving necessary improvements.
- Resolve major technical issues, acting as the main point of escalation for stakeholders.
- Work with clients and partners to address technical needs, resolve challenges, and ensure effective solutions.
Leadership Responsibilities:- Manage an engineering team, ensuring strategic alignment with business goals and successful execution of deliverables.
- Eliminate roadblocks and empower the team, acting as a servant leader who ensures team success.
- Drive team growth through mentoring, 1:1s, and development plans, fostering professional development.
- Promote a high-performance culture that encourages innovation, inclusion, and diverse perspectives.
- Guide team technical development, enforce best practices, and provide mentorship.
- Lead the hiring and development of engineering talent, ensuring alignment with team objectives and organisational values.
What will set you up for success- Bachelor’s Degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
- 12+ years of engineering experience, with 2+ years in management.
- Deep knowledge of technical architecture, system design, and scalability.
- Experience collaborating across teams to develop and execute product roadmaps.
- Proven success in hiring and managing engineering teams.
- Strong history of managing and developing technical teams, focusing on performance.
- Excellent interpersonal skills, with the ability to collaborate across teams with empathetic leadership.
- Familiarity with emerging technologies and a track record of driving process improvement, experimentation, and innovation.
- Leads independently while staying aligned with company objectives.
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About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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