Why This Job is Featured on The SaaS Jobs
This Project Manager role sits at a common SaaS pressure point: turning onboarding and ongoing delivery into a predictable, repeatable motion that supports retention. With responsibility spanning customer success, website development, and internal operations, it reflects the cross functional coordination SaaS companies rely on when product outcomes depend on multiple teams and client inputs, not just software usage.
For a SaaS career, the value is in learning how execution quality shows up in customer outcomes. Managing multiple accounts end to end builds fluency in implementation mechanics, stakeholder alignment, and risk management, all of which translate across SaaS environments that run on renewals and expansion. The emphasis on improving workflows and documentation also develops the operational discipline needed to scale service delivery without adding complexity.
This is best suited to someone who prefers structured ownership, enjoys clarifying ambiguous requests into concrete plans, and is comfortable being the coordination hub between clients and internal teams. It fits a professional who wants to deepen craft in delivery management within customer facing work, especially where timelines, communication, and process design are as important as the underlying product.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience.
You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment.
What You’ll Do:
- Own project management across multiple customer accounts from onboarding through delivery
- Manage timelines, deliverables, and communication for website development and client-facing projects
- Act as the central point of coordination between Customer Success, Engineering, Product, and clients
- Ensure projects stay on track by proactively identifying risks, blockers, and delays
- Provide clear, consistent updates to clients on status, timelines, and next steps
- Support onboarding and implementation processes to ensure a smooth customer experience
- Help build and improve internal workflows, documentation, and project management systems
- Maintain high standards for execution, organization, and client satisfaction
What You Bring:
- 3-5 years of experience in project management, customer success, or account coordination
- Experience managing website builds or digital projects preferred
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Clear, concise communication skills with both internal teams and external clients
- Ability to operate effectively in a fast-paced, startup environment
- High attention to detail and strong follow-through
Nice to Have:
- Experience working with marketing, SEO, or web development teams
- Familiarity with tools like Jira, Asana, Notion, or similar
- Experience in a SaaS or agency environment
What We Offer:
- Health, dental, vision benefits - 100% premiums for employee paid by the company
- Discretionary Time Off
- 11 Federal Holidays, 2 Floating Holidays
- Real ownership over your work and direct access to leadership
- Career growth and leadership opportunities as the Customer Success function scales
- A chance to work with a product that clients truly value and a team that moves with purpose
- A culture built on high standards, trust, clarity, and speed
- Pursuant of pay transparency laws, the anticipated good faith base range for this role $70,000 - $85,000
