Why This Job is Featured on The SaaS Jobs
This Retail Event Manager role stands out in the SaaS ecosystem because it sits adjacent to the subscription and platform businesses that increasingly power modern commerce operations. While the work is rooted in physical retail execution, it requires coordinating multiple internal functions and external partners in a way that mirrors how SaaS companies run cross-functional launches and customer-facing initiatives.
For a SaaS career path, the value is in building operational discipline that transfers well to platform environments: planning against budgets, coordinating logistics and timelines, and reporting performance using data and qualitative feedback. The emphasis on end-to-end delivery, stakeholder management, and post-event recommendations maps cleanly to recurring SaaS cycles of release, measurement, iteration, and continuous improvement.
This role is best suited to professionals who prefer hands-on ownership and are comfortable being accountable on-site through build, live operation, and de-rig phases. It will appeal to those who enjoy orchestrating many moving parts, communicating clearly with varied stakeholders, and using structured feedback to refine future execution. It also fits someone who wants exposure to operational leadership without moving into a purely desk-based function.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role overview
You will be responsible for planning and executing on-site retail offerings for several golf events as well as assisting with retail operations at wider international events and competitions. The expectation of the role is to ensure first class end-to-end execution, driving sales, growth, upkeeping the highest of standards and elevating fan shopping experience.
How you will make an impact:
- Reporting to the Director of Golf, execute the retail offerings on-site at golf events within the set budgets.
- Lead on retail operations at venue stores for key partner events
- Maximise sales and drive fan experience through the design of engaging and immersive shopping spaces
- Work collaboratively with Buying and Merchandising, Logistics, IT and Warehousing colleagues to define event scheduling, merchandising and inventory management
- Working closely with partners and their stakeholders, ensure every event is set up for success, covering off all key operational tasks that make a store function
- Setup and manage your event management team and casual staff across stock rooms, shop floors and other outlets for effective shop trading
- Ensure the execution of core operational policies and procedures to enhance productivity and customer service
- Collaborate with the marketing team to plan and execute in store branding, promotions and events to drive footfall and increase customer engagement
- Work with supporting contractors to deliver on budget, on time, every time
- Ensure compliance with safety and security standards and handle emergency situations as needed
- Report on event performance both quantitatively and qualitatively through the use of sales data, observations and creation of fan surveys.
- Provide feedback and recommendations on how each event execution can be improved operationally, experientially and from a product offering perspective.
- This is a hands-on role, and the successful candidate will be expected to be present at the event, including the build and de-rig phases.
- The job duties list is not exhaustive and the position- holder will be required to undertake such tasks as may reasonably be expected within the scope / level of the role.
- You may also be required to work additional hours supporting wider events and ‘hot markets’. This may involve weekend, late-night working and time away from home.
- 2-3 years of experience working with major sport governing bodies and/or major event retail programs.
- Experience of managing a team on the ground at events.
- Visual Merchandising and store layout planning experience desirable
- Project management and retail operations experience essential.
- Able to rapidly build and sustain excellent relationships with external promoters, contractors, and internal stakeholders.
- Confident yet measured in offering feedback to colleagues and senior leadership teams.
- Highly organised and comfortable managing more than one project simultaneously.
- Experience reporting on and analysing financial performance, highlighting any key factors that may or have impacted the outcome desirable
- Able to think on your feet and problem solve.
- Able to travel globally for prolonged periods including weekends.
- Can-do attitude with a relentless work ethic.
- Live and breathe the Fanatics Events’ Team values and culture, but be able to grow and develop them.
- Strong team player
- Full, clean driving license.
What you bring to the team:
- 2-3 years of experience working with major sport governing bodies and/or major event retail programs.
- Experience of managing a team on the ground at events.
- Visual Merchandising and store layout planning experience desirable
- Project management and retail operations experience essential.
- Able to rapidly build and sustain excellent relationships with external promoters, contractors, and internal stakeholders.
- Confident yet measured in offering feedback to colleagues and senior leadership teams.
- Highly organised and comfortable managing more than one project simultaneously.
- Experience reporting on and analysing financial performance, highlighting any key factors that may or have impacted the outcome desirable
- Able to think on your feet and problem solve.
- Able to travel globally for prolonged periods including weekends.
- Can-do attitude with a relentless work ethic.
- Live and breathe the Fanatics Events’ Team values and culture, but be able to grow and develop them.
- Strong team player
- Full, clean driving license.
What’s in it for you:
Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
You will be responsible for planning and executing on-site retail offerings for several golf events as well as assisting with retail operations at wider international events and competitions. The expectation of the role is to ensure first class end-to-end execution, driving sales, growth, upkeeping the highest of standards and elevating fan shopping experience.
