Why This Job is Featured on The SaaS Jobs
This Account Manager role sits at the intersection of SaaS and the creator economy, supporting revenue-generating customers who run coaching, courses, and other digital businesses. In the broader SaaS ecosystem, that combination is notable because it ties product adoption and retention to how customers monetize on-platform, not just to usage metrics. The emphasis on real-time communication channels also reflects a modern SaaS operating model where customer relationships are managed inside shared workspaces rather than through traditional ticketing alone.
For a SaaS career, the role builds durable account management fundamentals around retention and expansion outcomes, with direct exposure to the inputs that move net revenue retention. It also creates a clear line of sight into how customer feedback becomes product work, since the job includes escalating issues and translating frontline signals into actionable context for engineering. Experience gained here tends to transfer well to customer success, strategic accounts, and revenue operations roles across subscription and marketplace-style SaaS.
This position best fits someone who prefers high-touch relationship ownership and is comfortable being the coordinating layer between customers and internal teams. It will suit professionals who enjoy problem-solving under time constraints, can prioritize across a large book of business, and want their SaaS trajectory anchored in customer outcomes rather than purely transactional sales motions.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What we’re looking for, ranked:
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Internet Kid: You’ve made money online. Whether you ran a Discord group, a dropshipping store, an agency, or a coaching business. You speak the language of our creator.
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Responsiveness: You live in creator chats. 5-minute SLA as a slow day.
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Fixer Mentality: You are part VIP concierge, part growth consultant. You don't just report bugs; you hunt down solutions and unblock issues.
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Enterprise Relationship Management: Experience managing high status / influencers & individuals or enterprise-level accounts.
About Whop:
Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network.
Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month.
Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.
Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood.
For more information, visit whop.com.
About the Role:
You aren't customer support; you are the dedicated partner for 150 of the Whop's top digital creators. Each business in your book does $50k+/month in revenue. Your job is to make sure they never leave and that they grow 20% every quarter. You will be their main point of contact, their advocate to our engineering team, and their guide to the entire Whop ecosystem (Financing, Payments, Virtual Cards, etc.).
This role reports to the Head of Account Management and is in office at our Brooklyn office (300 Kent).
Role Scope:
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Accounts: Manage a book of 125-150 top creators.
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Retention: 100% Logo Retention. You have a relationship with your creators and they stay on Whop.
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Growth: Drive 120% Net Revenue Retention (NRR) QoQ. Remove blockers, help them scale their business and adopt new Whop products (Credit cards, financing, processing, hosting, interest-bearing accounts).
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Communication: Own the Slack Connect channels for your creator book. Be the first to answer, the first to solve, and the first to congratulate them on a big launch.
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Relationship: Handle kickoff calls, regular strategy check-ins, and contextual gifting for milestones.
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Product: Feed "boots on the ground" insights to our engineers to ensure we’re building exactly what the biggest creators need.
What makes you a good fit:
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Experience: You’ve operated within the coaching, course, agency, or e-com space. You understand their pain points because you’ve felt them.
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Servant Leader: You know how to navigate high-value relationships without being intimidated.
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Detail: You care about correctness and speed. You don't wait until you're reminded to follow up. You reach out proactively.
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Low Ego, High Output: No task is too small (fixing a bug) and no idea is too big (helping a creator pivot their entire business model).
Your first 90 days:
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Within 30 days: Deep dive into the Whop's product and shadow existing AMs. Take over your first 50 accounts.
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Within 60 days: Fully own a book of 75+ accounts. Maintain a sub-5-minute response time and begin identifying "at-risk" accounts & growth opportunities.
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Within 90 days: Full book of 125–150 creators. Hit your first quarterly target of 100% retention and 120% NRR.
Compensation, Benefits, and Perks
- Target base salary of $120,000 ($200,000+ OTE with performance pay) + a competitive equity package
- Unlimited PTO, with full health, vision, dental coverage
- Brand new office space in Brooklyn, New York at the Domino Sugar Refinery
- $12,000 annual UberEats credits for lunch & dinner Monday thru Friday
- $9,000 annual rent subsidy if you live within 4 blocks of our 300 Kent office
- Free Gym membership to the Equinox in our building
- Free Annual Citi Bike Membership
