Why This Job is Featured on The SaaS Jobs
This listing is featured because it reflects an increasingly common SaaS-adjacent pattern: technology-enabled retail operations where customer experience and data are managed through a modern software stack. The role sits at the storefront edge of a broader platform model, with day-to-day work shaped by tools like Shopify and Endear and by measurable service outcomes such as NPS.
For SaaS-minded professionals, that combination builds practical fluency in how software supports revenue and retention in real environments. Working against defined KPIs like conversion, repeat client growth, and operational execution mirrors the metric discipline found in subscription businesses, even when the transaction is in-person. Experience collaborating through Slack and Google Workspace also maps cleanly to how many SaaS teams coordinate work and share context.
This role tends to suit someone who enjoys structured, customer-facing work and wants to sharpen commercial judgment through direct client interactions. It is a good match for candidates who like balancing relationship-building with operational detail, and who are curious about how retail workflows translate into systems, reporting, and repeatable processes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand:
Malbon was born in Los Angeles during a transformative chapter in Stephen and Erica Malbon’s lives: parenthood. During this time, golf became more than just a game; it became a source of connection and purpose, providing a sense of grounding amidst a period of change. As their love for the sport deepened, they recognized both the beauty of its traditions and the opportunity to evolve them for a modern audience. Stephen and Erica sought to honor the heritage of golf while opening it up to a broader community, blending time-honored values with a fresh, creative spirit. Determined to push the game forward, they infused golf with the energy of fashion, music, art, and lifestyle sports. Their goal was to make golf inclusive and relevant to a new generation.
About the Role
We are committed to building a best-in-class team to represent our Georgetown boutique. We are seeking dynamic Sales Associates who bring a passion for delivering elevated, personalized experiences, fostering meaningful client relationships, and driving brand loyalty. You are a true golf enthusiast—deeply immersed in the sport both on and off the course, with a strong understanding of its culture, players, and lifestyle.
In this role, you will serve as a brand ambassador—creating authentic client relationships through thoughtful selling, product storytelling, and genuine hospitality. You thrive in a fast-paced environment, balancing tasks and priorities seamlessly while maintaining a polished, professional presence on the sales floor.
Key responsibilities include supporting daily sales initiatives, proactively engaging clients to drive conversion and loyalty, and maintaining visual and operational standards with strong attention to detail. You will collaborate closely with leadership and teammates to foster a positive, service-driven culture grounded in accountability and teamwork. This role may include opening and closing responsibilities, as well as potential keyholder duties.
As part of the Leap platform, you may also have the opportunity to support other brands within the portfolio through new store openings, activations, and coverage needs. Comfort with retail technology such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications
- Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
- Experience in retail, luxury retail, or high-touch client-facing environments, with a demonstrated ability to deliver exceptional service and build lasting client relationships.
- Strong selling skills with the ability to anticipate client needs, confidently present product knowledge, and drive conversion through personalized engagement.
- Customer-first mindset with a passion for hospitality and creating memorable brand experiences.
- Adaptable and solutions-oriented, with the ability to thrive in a dynamic environment while maintaining professionalism and composure.
- Collaborative team player who communicates clearly, actively listens, and contributes positively to team culture.
- Professional, dependable, and punctual, with sound judgment in handling client inquiries and concerns.
- Detail-oriented with the ability to execute visual, operational, and daily tasks efficiently and accurately.
- Flexible availability to meet business needs, including days, nights, weekends, and holidays.
- Active presence on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 pounds.
- Must be at least 18 years old.
Hourly Pay Range: $18 to $22. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.
Key Performance Indicators (KPIs)
- Sales Performance: Drives results by optimizing Conversion, Units Per Transaction (UPT), Average Unit Retail (AUR), and repeat client growth through proactive client engagement.
- Client Retention & Experience: Delivers personalized service that contributes to strong Net Promoter Scores (NPS) and long-term customer loyalty.
- Operational Execution: Completes tasks accurately and on time, maintaining brand standards and supporting overall store performance.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Bonus Eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
