Why This Job is Featured on The SaaS Jobs
Commercial Account Executive roles remain a core growth lever in SaaS because they sit at the intersection of product value, pipeline discipline, and predictable recurring revenue. This listing is notable in that it is explicitly focused on the SMB segment, where deal velocity, volume, and clear qualification often matter as much as enterprise-style relationship building. Being based in Chicago and in-office also signals a role anchored in close collaboration with adjacent functions that influence conversion and retention.
For a SaaS sales career, the long-term value comes from running a full-cycle motion that is highly portable across subscription businesses. Experience with consultative discovery, structured messaging, and forecasting builds fluency in the operating rhythms SaaS companies rely on, including monthly and quarterly pacing. The emphasis on partnering with solutions engineering and feeding customer insight back to R&D and Marketing also develops cross-functional credibility that becomes increasingly important as sales orgs mature.
This role tends to suit a seller who prefers measurable outcomes, consistent prospecting habits, and a methodical approach to pipeline management. It will fit someone who wants exposure to both inbound and outbound motions and who enjoys translating product capabilities into clear business cases for smaller, time-constrained buyers.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
- Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with SE’s to win flagship logos in the market
- You’ll partner with R&D and Marketing to act as the voice of your customers
What skills do I need?
- 2+ years experience in closing role
- 1+ years selling SaaS products
- Experience in outbound prospecting
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive environment
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $132,836-$171,745. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
