Why This Job is Featured on The SaaS Jobs
This Account Executive, Scale role stands out in the SaaS landscape because it sits at the intersection of AI-driven customer service and early-stage go-to-market buildout. The remit focuses on net-new logo acquisition in the 0–50 employee segment, a part of the market where product value must be translated quickly into clear outcomes and where buyer feedback can directly shape positioning.
For a SaaS sales career, this kind of seat tends to build durable fundamentals: running a full-cycle motion, developing territory discipline, and learning how to forecast in a high-volume environment. The collaboration described across Marketing, Solutions Engineering, Product, and Customer Success also signals exposure to how modern SaaS teams align around pipeline creation, implementation realities, and the feedback loops that improve both messaging and product direction.
The role is best suited to someone who prefers ownership of the end-to-end process and is motivated by outbound prospecting as much as by closing. It will fit a professional who enjoys structured execution, can manage many parallel conversations, and wants to deepen craft in discovery, qualification, and value-based selling within a product-led, AI-oriented SaaS category.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What is the opportunity?
Are you ready to lead the charge in AI-driven customer service? As a Scale Account Executive, you will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is going to be very exciting.
At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close
- Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution
- Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage
- Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets
- Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience
- Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation
What skills do I need?
- 2+ years selling SaaS products, ideally 1+ years in a closing role
- Proven hunter mentality with a track record of sourcing and closing net-new business
- Ability to manage a high-velocity pipeline across a large number of deals simultaneously
- Strong sales instincts and a consistent track record of hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to quickly build trust and credibility with buyers across functions and executive seniority levels
- Demonstrable history of leadership, with both immediate and cross-functional teammates
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercom employees, friends, and family
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
The OTE range for candidates within the Greater Chicago Area is $119,100 - $142,200. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
*Proof of eligibility to work in the United States is required.
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