Why This Job is Featured on The SaaS Jobs
This Customer Success Manager role sits at a common inflection point in B2B SaaS, where post sale execution determines whether onboarding turns into durable adoption and renewals. The remit spans onboarding, value realization, and expansion signals, which reflects how modern SaaS revenue teams increasingly treat customer success as a core part of the go to market system rather than a support function. The cybersecurity focus also adds a domain where trust, outcomes, and measurable risk reduction often shape customer conversations.
For a SaaS career, the position offers repeated exposure to the operating cadence that matters in subscription businesses: health scoring, usage based engagement, QBR discipline, and renewal forecasting. Working closely with Sales, Product, and Support builds the cross functional pattern recognition that transfers well across SaaS categories, especially for professionals aiming to progress toward senior CSM, CS leadership, or revenue operations adjacent paths.
The role is best suited to someone who prefers structured account ownership and is comfortable balancing relationship work with metrics driven follow through. It fits professionals who enjoy translating customer goals into adoption plans, surfacing churn risk early, and coordinating internal stakeholders to remove blockers. An interest in technical or security adjacent buying cycles would align naturally with the customer context described.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Location: Fully Remote
Department: Sales
Reports to: Chief Revenue Officer
About Us
We are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive security culture, operational excellence, and continuous innovation.
Position Overview
We are seeking a motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with our customers post-sale. You will play a critical role in onboarding new customers, driving product adoption, and ensuring long-term success, retention, and expansion.
Key Responsibilities
Customer Relationship Management:
- Serve as the primary point of contact for assigned customer accounts
- Build strong relationships with key stakeholders
- Conduct regular check-ins and business reviews (QBRs)
Onboarding & Adoption:
- Lead onboarding and implementation for new customers
- Ensure customers achieve rapid time-to-value
- Deliver training and best practices
Customer Outcomes & Value Realization:
- Understand customer goals and align platform usage to outcomes
- Develop and execute customer success plans
- Track success metrics and KPIs
Renewals & Expansion:
- Own renewal process and drive retention
- Identify upsell and cross-sell opportunities
- Proactively manage churn risks
Cross-Functional Collaboration:
- Partner with Sales, Product, and Support teams
- Advocate for customer needs internally
Data & Reporting:
- Monitor account health and usage metrics
- Maintain CRM records (Hubspot)
- Provide forecasting on renewals and risks
Qualifications:
Required:
- 2–4 years experience in Customer Success or related SaaS role
- Strong communication and relationship-building skills
- Ability to manage multiple accounts
- Experience with B2B customers
Preferred:
- Cybersecurity or technical SaaS experience
- Familiarity with Hubspot, Gainsight, etc.
What Success Looks Like:
- High retention and renewal rates
- Strong product adoption
- Positive customer satisfaction (CSAT/NPS)
- Expansion revenue growth
Compensation & Benefits (California-Compliant Disclosure):
Salary Range:
This position has an on-target earnings (OTE) of $120,000, consisting of:
- Base Salary: $80,000 annually
- Variable Compensation (MBO): $31,000 annually
- Additional commissions and incentives apply
This range represents a good faith estimate. Final compensation depends on experience, skills, and location.
Benefits:
May include medical, dental, vision, 401(k), paid time off, and other programs.
Equal Opportunity Employer:
We are an equal opportunity employer and do not discriminate based on protected characteristics.
Additional Information:
We do not consider salary history in hiring decisions. Applicants may request additional compensation details during the hiring process.
