Why This Job is Featured on The SaaS Jobs
Harvey sits in a growing corner of SaaS where enterprise software is being reshaped by applied AI, particularly for regulated, high-stakes workflows. A Legal Innovation Partner role signals work at the intersection of product capability, customer process change, and stakeholder trust, which is increasingly where modern SaaS differentiation is won. The Dallas focus also suggests a go-to-market footprint that is expanding beyond a single hub while staying close to large enterprise buyers.
For a SaaS career, the durable value here is learning how adoption is created, measured, and sustained when software changes how professionals actually work. The role naturally builds fluency in implementation strategy, enablement, and success metrics, and it strengthens the feedback loop skills that help SaaS teams translate real-world usage into product improvement. Experience guiding enterprise users through new AI tooling is likely to remain portable across categories as more SaaS products incorporate LLM-driven features.
This position tends to fit professionals who prefer consultative work, can operate with structure amid ambiguity, and enjoy influencing outcomes without direct authority. It also suits someone who wants customer-facing scope that spans training, analytics, and executive-level relationship management, rather than a narrowly defined support function.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
What You'll Do
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed, collaborative and proactive with a team-first mentality.
Why Dallas
Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization.
The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales.
Compensation
$270,000 - $320,000 with an 70/30 split
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
