Why This Job is Featured on The SaaS Jobs
This Summer Analyst seat sits close to the operating system of a mature cloud SaaS platform, where product performance and business outcomes are tightly linked. Genesys Cloud is positioned in the contact center and experience orchestration category, a segment where AI, usage signals, and enterprise buying cycles create a rich dataset for decision-making. That makes the role relevant for candidates who want to understand how large-scale SaaS products are steered through metrics, market context, and executive priorities.
For a SaaS career, the differentiator here is the combination of analytical craft and leadership-facing communication. Work on dashboards, KPI scorecards, and trend analysis builds fluency in the recurring-revenue mechanics that recur across SaaS companies, from adoption and retention to funnel health. Exposure to cross-functional stakeholders across Product, Finance, and GTM also mirrors how most SaaS businesses translate product telemetry into planning and execution.
This role is best suited to early-career candidates who enjoy ambiguous questions, structured problem solving, and turning analysis into clear narratives. It will fit someone who prefers working across multiple workstreams, can switch between spreadsheets and storytelling, and is curious about how cloud software businesses evaluate growth and competitive positioning.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Summer Analyst, Product, Business Strategy & Operations
Department: Business Strategy & Operations
Reporting To: Director, Product, Business Strategy & Operations
Location: North Carolina (Durham) - Hybrid in-office
Role Overview
Genesys Cloud is in growth mode. The Product Business Strategy & Operations team is the analytical and operational backbone of Genesys Product leadership, responsible for shaping growth strategy, driving its execution, and ensuring the insights that reach the C-suite are rigorous, reliable, and actionable.
As a Business Strategy & Operations Summer Analyst, you will work at the intersection of analytics, strategy, and executive communication. This role is best viewed as an internal, product-focused strategy seat: you will help frame business questions, analyze performance trends, assess market dynamics, and turn findings into clear recommendations for leaders across Product, Finance, and GTM.
Throughout the summer, you will gain exposure to many aspects of the Genesys Cloud business, including product adoption, business health, growth opportunities, and competitive positioning. You will support strategic and operational workstreams by combining strong problem-solving, business judgment, and polished communication.
Key Responsibilities
Support high-priority strategic and operational analyses for Product leadership, helping break down complex business questions into structured workstreams and actionable recommendations
Build and maintain Excel-based analyses, models, and business insights that support decision-making across growth, retention, adoption, and business health
Assist with the development of dashboards, scorecards, KPI tracking, and executive reporting materials
Conduct product, market, and competitive research across cloud contact center, AI, and adjacent markets to inform strategic planning
Synthesize findings into executive-ready memos, presentations, and briefing materials for leadership reviews
Required Qualifications
Current undergraduate rising senior or graduate student (M.S. or MBA) in Business, Economics, Engineering, Statistics, Data Science, Computer Science, or a related field
Strong proficiency in Excel and PowerPoint is required
Strong analytical and structured problem-solving skills, with the ability to break down ambiguous business questions into clear frameworks and recommendations
Exceptional written and verbal communication skills with the ability to convey complex ideas and analyses succinctly to non-technical audiences
Be a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things done
Ability to build productive and positive working relationships with co-workers with varying technical and business backgrounds
Demonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Strategy & Ops team
Preferred Qualifications
Experience with SQL for data analysis
Familiarity with Python or R for analytical work
Exposure to SaaS business analysis concepts such as cohort analysis, retention analysis, churn analysis, funnel analysis, or usage-based performance tracking
Experience with Tableau, Snowflake, Zenlytic, or similar analytics and BI tools
Experience with Cursor or similar AI-assisted productivity / development tools
Understanding of cloud software, SaaS, or contact center markets through academic or internship experience
Experience preparing presentations, memos, or dashboards for leadership audiences
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$0.00 - $0.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
