Why This Job is Featured on The SaaS Jobs
This AI Outcomes Manager role is notable in today’s SaaS landscape because it sits at the intersection of product adoption and applied AI. Rather than focusing on model building, the remit centres on translating an AI platform into measurable, department-level workflows by partnering with executive sponsors and end users. That kind of “AI enablement” function is increasingly common in SaaS companies bringing generative AI into core knowledge and productivity use cases.
From a long-term SaaS career perspective, the role builds durable skills in value realisation, stakeholder management, and turning ambiguous needs into repeatable playbooks. Running discovery workshops, shaping customer roadmaps, and feeding user insights back into Product and R&D offers a clear path to broader roles across customer success leadership, solutions consulting, or product-facing positions where customer evidence influences prioritisation.
This position tends to suit professionals who enjoy consultative problem solving and can move comfortably between strategic conversations and hands-on experimentation, including prompt design. It aligns well with someone who prefers working close to outcomes and change management, and who is motivated by helping varied functions adopt new capabilities in a structured, accountable way.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.
You will:
- Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap
- Deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform
- Conduct use case discovery workshops and turn those use cases into tangible outcomes
- Collaborate internally with Product and R&D to help shape Glean’s product roadmap based on the voice of our users
- Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement
About you:
- 5+ years of professional experience
- Hungry, curious, and consultative mindset
- Strong problem-solving skills with the ability to adapt to different users and scenarios
- Proven understanding and ability to write complex prompts
- Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions
- Excellent communication skills to effectively interact with multiple stakeholder groups
- Product sense and ability to drive a product’s full potential capabilities
Good to have:
- Customer presence: ability to work with any level from individual contributors to CEOs
- Prior experience in consultative roles, solutions engineering, support, or product management
Location: London, United Kingdom
#LI-Remote
