Why This Job is Featured on The SaaS Jobs
This Solution Architect role is positioned in a B2B SaaS context where product value is realized through real-world deployments, not just feature releases. With a focus on Field Service Management and deskless workforces, the work sits at the intersection of workflow design, integrations, and operational change, which is a common complexity point for SaaS platforms serving industrial and frontline environments. The remote US scope and cross-region collaboration also reflects how modern SaaS delivery teams operate across customers, implementation, and product.
From a SaaS career perspective, the role builds durable skills in translating messy requirements into scalable solution patterns, producing implementation artifacts, and navigating the boundary between configuration and customization. It also offers exposure to feedback loops that matter in SaaS, where delivery learnings can inform roadmap decisions and methodology improvements. Experience gained here tends to transfer well across enterprise SaaS roles spanning solutions engineering, professional services leadership, and product-facing architecture.
This position fits professionals who enjoy structured discovery, stakeholder workshops, and documenting decisions with precision. It will suit someone comfortable balancing customer outcomes with product constraints, and who can troubleshoot pragmatically while keeping an eye on repeatability. It is also well aligned for architects who prefer a client-facing role that remains technically grounded.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.
We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
What we’re looking for
If you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.
We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact.
Where you're located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).
What you'll do
- Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
- Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
- Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Define and maintain technical implementation documentation (e.g., Low-Level Designs).
- Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.
What you'll bring
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven experience in Field Service Management (required).
- Background in high-growth startups with evolving product roadmaps (preferred).
- Creative problem-solving skills for addressing product gaps and business challenges.
- Experience delivering solutions in an Agile environment.
- Familiarity with project management tools such as JIRA, Confluence, or equivalents.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
- High attention to detail, reliability, and follow-through.
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