Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
IT support roles inside SaaS companies increasingly sit at the intersection of identity, device management, and cloud application access, and this position reflects that shift. Motive operates a platform business serving a large, diverse customer base, which typically translates into a broad internal SaaS stack and a strong need for reliable endpoint and access foundations across teams.
For SaaS career-building, the value here is the range of systems and operating models encountered in modern product organisations. Experience spanning macOS, Windows, and Linux, plus administration of tools like Google Workspace, Okta, and Salesforce, builds a practical understanding of how SaaS companies standardise workflows and secure access at scale. The inclusion of procurement and asset lifecycle ownership also strengthens operational maturity, a transferable capability in SaaS environments where tooling decisions and vendor management materially affect productivity.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
We’re seeking an individual contributor to provide high-quality IT support across endpoints, SaaS apps, core IT services, IT Procurement and IT Supply Chain. The role requires hands-on experience with macOS, Windows, and Linux, understanding of IT Supply Chain & IT procurement framework, strong troubleshooting skills, ability to assist users onsite & remotely. Familiarity with MDM tools, ticketing systems, cloud platforms, and AI-driven support workflows is a plus
What You’ll Do:
- Deliver end-to-end IT support across macOS, Windows, and Linux environments, including OS deployment, upgrades, configuration, and advanced troubleshooting.
- Manage employee onboarding and offboarding (onsite and remote), including device provisioning and MDM enrollment using platforms like Microsoft Intune.
- Support enterprise SaaS and collaboration tools such as Google Workspace, Okta, Salesforce, and Slack, ensuring seamless user access and productivity.
- Provide onsite and remote IT support through ticketing systems (Jira), email, and messaging platforms, ensuring timely issue resolution.
- Maintain accurate inventory and lifecycle management for IT and non-IT assets, ensuring proper tracking and compliance.
- Assist with basic network and infrastructure troubleshooting, including awareness of modern security solutions like next-generation firewalls, and leverage AI trends to improve IT support processes.
- Oversee vendor management and procurement, including sourcing, negotiation, purchasing, cost optimization, and ensuring compliance with organizational policies and legal standards.
What We’re Looking For:
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience, with 1–3 years of IT support and procurement experience in a fast-paced corporate environment.
- Strong technical expertise across macOS, Windows, and Linux, with hands-on experience in MDM solutions such as Kandji, Microsoft Intune, or similar platforms.
- Proficiency in IT service management tools like Jira Service Management, with experience handling support tickets and workflows efficiently.
- Practical experience supporting enterprise systems including Google Workspace, SSO, CRM, VoIP, and other SaaS applications.
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and general IT infrastructure, along with awareness of modern security tools and practices.
- Familiarity with AI and automation trends in IT support, leveraging them to enhance operational efficiency and service delivery.
- Strong communication and customer service skills with a problem-solving mindset, flexibility to work varied shifts, hands-on experience with IT Procurement processes, and relevant certifications (e.g., CCNA, Microsoft 365) considered an advantage.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
